Hamza Faisal Email & Phone Number

United States

Patching with WSUS including workstations, Servers & Monitoring Systems onweekly basis.Migrating Servers to their latest OS and ensuring its hardware is up to date.Automate the company's GridMind systems using Bash to create Network scripts.Automate Windows Systems through PowerShell Scripting. (Working on aWindows Update Script to automatically install windows update )Create and Troubleshoot Virtual machines through Vmware VCenter.Add, Troubleshoot & Monitor devices using Ipswitch WhatsUpGold.Managing Kaseya Unitrends Backup appliance, backing up all the systemsincluding VMs, Workstations, Server & Monitoring Systems.Ability to provide Technical support in the company's Electrical & MechanicalSystems which Include OATI GridMind, Capstone HMI, Trane, Data CenterExpert.Resolved issues and escalated problems with knowledgeable support andquality service.Performed software installations and upgrades to UNIX or Windows operatingsystems.Delivered Tier 2 and Tier 3 support for problem identification, diagnosis andissue resolution.Planned and implemented upgrades to HP & Dell Servers hardware and software. (On-going deployment of software for the company's physicalsecurity infrastructure).

Medina, Minnesota, United States

United States

•Provide IT Support as an IT managed service provider by troubleshooting and providing solutions for different IT needs via desktop support, server infrastructure & networking support.• Acting as a monitoring support Engineer, by monitoring different clients on SolarWinds RMM and proactively supporting their systems.• Responsible to escalate and/or fix hardware and software problems during the visits.• Directly help customers resolve complex issues through remote service like TeamViewer and RDP• Managing client systems and Print Management services support, maintenance, and configuration of all the devices & equipment’s under contract, including desktops, laptops, and printers.• Provides technical solutions to clients in networking projects, leading an overall of 30% of time saving and better resource assignment.• Finding the best solutions among all possibilities to solve the existing problems in any projects.• Managing work and priorities through ticketing system and workflows to complete customer requests and projects.• Monitored and updated users, groups, OU, group policies and permissions, using Active Directory in Windows Server 2016.• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network and device configuration and low-level application interaction.

Karāchi, Sindh, Pakistan

•Provide maintenance, configuration, and reliable operation of computer systems and servers.• Designed and implemented small infrastructure for the company.• Resolved issues and escalated problems with vendor support and documented the provided the solution for internal knowledge base.• Worked with users to determine areas of technology in need of improved usability.• Collaborated with team of 5 in the development of Price-Me (a Super Market Project), Maloon (DJ App) as a Linux Administrator.• Connect Databases for Web and Mobile application.• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.• Designed and implemented the solutions on UAT and then released to the live.• Resolve problems and issues with computer and server systems to limit work disruptions within the company.• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and fail-over procedures.• Lead desktop support efforts, for desktop applications, workstations, and related equipment.

Karāchi, Sindh, Pakistan

Developed network test and validation processes to assist in maintaining alignment with solution design.• Maintained company servers, computers, printers, cables and other equipment.• Configured and performed troubleshooting with routing and switching protocols, including EIGRP, RIP, OSPF, STP & Vlan's• Identified and immediately resolved issues with network devices, including Routers, Switches and Computer Systems etc.• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.• Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and WAN optimization.• Implemented WAN and LAN designs in multi-branches.• Diagnosed network problems involving combination of hardware, software, power and communications issues.• Oversaw network performance, making changes to boost overall efficiency and power.