Client Lifecycle Management: Managed the full lifecycle from onboarding to retention, ensuring a smooth and efficient transition at every stage.Strategic Planning & Retention: Collaborated with clients to develop and execute strategies that foster long-term success, mitigate churn, and identify growth opportunities.Relationship Building & Customer Advocacy: Built strong, trust-based relationships through consistent outreach, regular check-ins, and by addressing client concerns promptly to ensure satisfaction.Cross-Functional Collaboration: Worked closely with internal teams to troubleshoot and resolve issues, ensuring optimal outcomes and fostering a high-touch, customer-centric experience.Upselling & Growth Opportunities: Conducted regular outreach to identify areas for growth, successfully upselling additional resources based on client needs and evolving business goals.

Client Relationship Management: Maintained strong, long-term relationships with clients, ensuring consistent satisfaction and addressing their evolving needs.Client Satisfaction & Issue Resolution: Regularly monitored client satisfaction through check-ins, surveys, and feedback loops, proactively resolving concerns and ensuring timely issue resolution.Onboarding & Implementation: Led smooth onboarding and seamless implementation processes for new clients, ensuring they were set up for success from the outset.Client Health Monitoring: Tracked client health through key performance indicators, identifying risks and opportunities for performance improvement, and proactively addressing potential churn.Growth Identification: Worked closely with clients to identify areas of opportunity for expansion, positioning additional solutions to drive further value and increase client engagement.

Key Account Onboarding & Management: Onboarded and nurtured relationships with high-value key accounts, ensuring seamless integration and long-term success.Portfolio Growth & Partner Expansion: Grew the portfolio by adding new partners and achieving month-over-month growth in partner transactions.Needs Analysis & Growth Opportunities: Continuously analyzed partner needs and identified growth opportunities, driving tailored solutions that enhanced both performance and engagement.Operational Excellence & Issue Resolution: Identified operational bottlenecks and implemented value-added initiatives to improve efficiency and resolve challenges.Marketing & Strategy Execution: Coordinated and ensured the execution of agreed-upon marketing calendars with key accounts, aligning short- and long-term strategies to client objectives.Customer Service & Strategic Insight: Delivered superior customer service while offering strategic insights, ensuring that all accounts received top-tier attention and value.Internal & External Communication: Effectively communicated progress on weekly, monthly, and quarterly initiatives to internal teams and external stakeholders, ensuring transparency and alignment on goals.Performance Reporting & Tracking: Provided regular reports to the management team on key account progress, performance metrics, and growth opportunities.

Client Onboarding & Retention:Successfully onboarded multiple key clients to the Loyalty program, driving long-term customer retention and fostering strong client relationships.Revenue Generation & Account Growth:Generated 1 million PKR in non-commission revenue through premium listing bookings, contributing significantly to account growth and overall business revenue.Business Expansion:Spearheaded initiatives to expand the business across all accounts, ensuring alignment with client objectives and contributing to mutual growth.Vendor Management & Operational Efficiency:Managed the seamless transition of vendor delivery to Food Panda, reducing issue rates and improving overall service efficiency and client satisfaction.Project Management & Onboarding:Assisted in the successful onboarding of restaurants to the Pandago platform, playing a critical role in expanding the platform’s reach and ensuring smooth integration for clients.Training & Menu Optimization:Delivered training sessions to restaurant staff and collaborated with operations teams and restaurant owners to optimize menu displays, enhancing the customer experience and driving operational success.Marketing Campaign Execution:Ensured the timely execution of key marketing initiatives, including DL Photography, 360-degree videos, and other campaigns, to improve brand visibility and drive customer engagement.Cross-Functional Collaboration & Strategic Planning:Worked closely with internal cross-functional teams to define client requirements, develop actionable strategies, and implement detailed tactical plans while managing risks, blockers, and key actions to ensure successful project delivery.

Financial Tracking & Management:Managed and maintained financials, including revenue, billing, and payments, using Zoura, ensuring accurate and timely processing of transactions.Audit Process Improvement:Enhanced audit processes to ensure reasonable assurance over the supply chain, identifying areas for improvement and minimizing potential risks.Inventory Management & Issue Resolution:Collaborated with management to oversee inventory levels and addressed insufficient quantity cases, ensuring product availability and minimizing operational disruptions.Sales & Fulfillment Support:Supported Sales and Fulfillment teams throughout the quote-to-cash process, ensuring smooth transactions, accurate order fulfillment, and timely customer invoicing.