Hamza Ahmed Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

• Leading and Mentoring Global IT Team: Successfully leading a team of 8 IT Engineers across multiple countries, focusing on Microsoft Azure and M365 solutions and management, fostering collaboration and knowledge sharing.• Overseeing the deployment, monitoring, maintenance, and support of Microsoft 365 & Azure Services and on-prem infrastructure (servers, storage, operating systems, and applications)• Ensure compliance with disaster recovery plans, identify risks to service delivery, recommend options, and execute approved solutions.• Led incident recovery activities, performing problem management and conducting Root Cause Analysis. Implementing proactive monitoring of capacity, performance, and optimization, taking remediation action as necessary.• Developing and maintaining roadmaps, including upgrade paths and end-of-support information, and Implementing procedures to improve efficiency and maximize value from Infrastructure Services Contracts.• Manage contracts with vendors and software licenses, ensuring optimal utilization of resources.• Presenting complex technical information in a clear and concise manner to senior leadership teams. Translating technical metrics into meaningful business insights, focusing on business impact, KPIs, trends, risks, and future IT initiatives.• Providing mentorship and training to engineers, resolving escalated L3 issues promptly.

Islāmābād, Pakistan

• Designing, Configuration & Managing Microsoft 365 tenants for small ~ medium USA based organizations.• Responsible for L2 & L3 support for IT Systems, business-critical applications and network services.• Azure access and identity management for enterprise applications and services. • Microsoft Exchange Online Management – 1600+ mailboxes.• Deployment of ITSM framework for Small ~ medium startups using Sales force GSD, Jira, Freshdesk & Service now.• RMM tools deployment and management for effective and continuous system management & user support.• Vendor & IT Consultant management for standardized global IT procurements.• Overseeing and supervising country offices (USA, Europe, Africa & Asia) L1 system & and network support team operations and giving periodic tanning for uninterrupted and smooth IT service management operations. • Collaboration with C level / Senior Leadership teams for ongoing and in-pipeline IT projects implementations.• Cisco Meraki implementation & management.• IT Systems processes, policies & procedures creation & implementation.• Information Security trainings and campaigns for end users.

Islāmābād, Pakistan

• Main IT Point of Contact in NOKIA Pakistan office. Direct reporting to head office Finland and regional office in Dubai.• Deployment & Project Lead (Pakistan) of Nokia Secure Image for 250+ users working on Managed services Telenor Pakistan.• Bridge between Senior Management / Team Leads and NOKIA Global IT for customized & specified IT solutions configurations.• Service Owner of IT Corner Light (Pakistan), end users support with IT processes & tools and assisting them on delivery of agreed SLA of all the local IT systems & Applications, including the Incident Management, Service Requests and Demand Management processes (ITIL 4 frame work)• Pilot user for testing new IT services and applications prior to roll out.• IT orientations & IT automation trainings to newly hired resources. • IT compliance & information security implementation and enforcement for Nokia Pakistan.

Islāmābād, Pakistan

• Responsible for overall coordination of the incident management & service delivery process, particularly when there are major incidents. Planning and managing support for incident management tools and processes (ITIL/ITSM). Coordinating interfaces between incident management and other IT service management processes. • Administration and troubleshooting of IT Systems, including Windows Active Directory, DNS, DHCP, WDS, SCCM & VMWare Virtualization infrastructure & Google GSuite. • Technical & end user support for SAP & E&P Applications. • Managing and assisting State of the art Cisco Telepresence video conferencing system & Cyviz 3D projection system. • Supporting and troubleshooting Nuance Equitrac Print Management system. • Troubleshooting Cisco Unified Call Manager IP Phone System. • IT Assets Management through BMC Remedy. • Smartphone fleet configuration and management through Google Suit Device Management.

Islāmābād, Pakistan

• Providing IT service delivery and support for all IT infrastructure to corporate and local offices.• Successfully deployed Microsoft Office 365 Cloud-based infrastructure on corporate and branch offices and further maintained the Microsoft Office 365 Cloud infrastructure, Microsoft Azure: Cloud Computing Platform, and VMware Virtual server & storage environment.• Administering and managing Microsoft Server 2012-based Domain Controller, DHCP & DNS Server. Microsoft Exchange 2013 and Active Directory 2012 users.• Implemented Microsoft Windows 10 & 7 OS, Trained corporate and branch office remote users.• Maintained the company’s website at Microsoft Azure by using WordPress Web App for Azure App Services. • Provided server-end support to Live Link – Open Text Enterprise Content Management (ECM)• Project lead for the corporate deployment of iOS, Windows Phone and Android smartphones using cloud-based MDM; provided training to executives.• Configured and managed network links and communications (IP Telephony infrastructure and SIP Phones) for local & remote users.• Developed & implemented IT related Policies & Procedures.• Supported several cost-saving initiatives, which resulted in reduced data links & voice service costs by 30%• Assured error-free periodic backups of all corporate & branch offices servers by using Symantec Backup Exec 2014 & cloud-based backup services.Field related Projects: • Migration of field users’ mailboxes and data to O365 Exchange online and SharePoint. • Conducted Field Users' IT training including SharePoint, O365 and information security best practices. • Deployment of Polycom Video Conference system. • Initiated several cost-cutting projects to reduce data link recurring costs.

Islāmābād, Pakistan

• Project lead for various system integration efforts.• Supported several corporate clients with their companywide IT infrastructure needs and fulfilled their hardware and software needs.• Responsible for Microsoft operating systems installation and providing support for end users.• Efficiently provided support to corporate end users, maintained IT network and provided troubleshooting efforts to efficiently resolve issues.• Monitored information security of all systems, especially World Wide Web.

Lahore, Punjab, Pakistan

• Analyzed the Company’s system needs and helped acquire and install financial and manufacturing applications and trained all users.• Supporting end-users and successfully troubleshooting laptops and desktop environments.• Effectively managed the Local Area Networks (LAN) and provided troubleshooting efforts to maintain connectivity.

Master Of Science - Ms, Information Technology, 3.32

Bachelor Of Commerce - Bcom, Business, Finance & Accounting