Daniel Hamzai Email & Phone Number

Tirana, Al

Athens, Attiki, Greece

Served as the company’s technical support. Computer and Moodle (elearning platform) maintenance.Registering new clients and doing reports daily.

Tirana, Albania

Research, diagnosis, troubleshoot and identify solutions to resolve system and technical issues.Maintain company's computer hardware and software systems.Actively update, maintain and monitor all aspects of computer networks.

Responsible for day-to-day management of the projects. Planning what work has more priority and what needs to be done, when and who’s going to do it. Looking at the risks involved in a particular project and managing these risks. Ensuring the work is done to the right standard. Motivating the team of people involved in the project. Co-ordinating works and making sure the project is running on time and to budget.

Management and maintenance of CRM platform. Administration of the security of Clients Accounts on CRM, security of all Agents' accounts and taking actions based on security policy that the company had.

Analysis of all Deposits and Financial Statements on the CRM, on a daily, weekly and monthly basis. Updating all the excel and google sheets three times a day. Exporting all the transactions from the database and from the PSPs. Organizing the exporting data, filtering them, using functions/formulas and comparing them for any potential issue. Taking regular updates from the Compliance Department and editing the sheets based on the received information.

Offering services on Hardware BreakFix, Cabling, AV/Digital, CCTV, Access Point, Security Cameras, Managed Print Services, Network Monitoring, Wireless Solutions, Cloud Services, IMAC Services and Warehouse to clients by sending technicians/crews that were register in the company, in USA and Canada. Answering incoming calls and trying to resolve the issues that might have occurred to a specific order or ticket (technician couldn't go to the site, technician couldn't finish the job cause of lack of tools, technician couldn't identify the problem, client wasn't available etc.), by trying to reach other technicians or rearrange the order/ticket for another appropriate day or time.

Inserting all the written customer information, received by the Sales Department, into Excel Sheets, which included all legal customer information (Passport ID, Full Name, Unique Taxpayer Number, Product that was bought, Phone Number(s) etc.). After the Excel sheets were saved, a final check was done before inserting them in the database. The insertion on the database was done by filling the required fields manually and selecting/preparing the contract that the client needed to sign.Inserted that customer information to Courier's Database, which helped them find the customers in the addresses that we typed and providing them with the contract that needed to be signed and product. Making sure the next day that all the couriers found the clients in the specific address, if not, we checked the address and modified it if it was mistyped, or we sent them to Sales Department to call the client and double check the address.Management of the e-mail of the Department, sending reports, providing solutions to issues that occurred.Destroying the written contracts after 5 - 7 days.All the work was done in Greek

Taking care and repairing any hardware problem that the computers or the equipment had. For every problem or potential issue in the software, the Senior IT Technician was informed. Was ready to assist all the employees in the company and offered the service needed. If there was a big problem with a computer or equipment, we were consulting with the other IT technicians to find the best solution. Being present in the meetings with the director for starting projects for the network system, webpage or buying new equipment.

Helping in modeling three/two-dimensional substances including resin, polyurethane, metal, plaster, wood to create forms. Used metalworking, welding, carving, whittling, chiseling, or shaping to construct artistic forms.Painting, scraping and filled with resin or other substances the sculpture. Organizing the tools and keeping them clean and functional.The company was a family business.

Performed research on current benchmark trends and audience preferences and adjusted the posts on social media to these factors. Designed and implemented social media strategy to align with business goals. Generated, edited, published and shared engaging content daily, weekly or monthly (e.g. original text, photos, videos and news). Communicated with followers, responded to queries in a timely manner and monitored customer reviews. Oversaw social media account's design. Stayed up-to-date with current technologies and trends in social media, design tools and applications.The company was a family business.

Oxford Diploma In (Pre-University) Business Fundamentals, Pre-University

Business principles to enable passing College business exams. Practical and theoretical aspects of business. Functions of key departments..

High School Diploma, Computer Engineering

Basic knowledge on Computer Engineering. Study of Computer Architecture and Organization, of the internal working mechanism.