Hamza Kotia Email & Phone Number

Leeds, England, United Kingdom

Tasked with the careful preparation of financial statements designed to undergo auditing/assessment.*Preparation of key documentation instrumental in the execution of B2B audit processes and account examination procedures.*Utilisation of accounting knowledge to execute appropriate actions during the accounts creation process in order to ensure soundness of all account values enclosed within the statements themselves.*Ensured a high quality of work when conducting needs analysis within each client-specific scenario in order to determine the correct course of action for designing and building accounts, which correspond to all data outputs provided by firm auditors.

Leeds, England, United Kingdom

Tasked with performing central auditing responsibilities and facilitating vital processes in order to execute each task within SLA time frames.*Preparation of key documentation instrumental in the execution of B2B audit processes and account examination procedures.*Directly facilitated key communications between the auditing department and financial responders, ensuring a continuous flow of reliable and effective interactions to fulfil and manage expectations amongst stakeholders within the cases.*Guaranteed a high quality of work when conducting needs analysis and requirements elicitation activities in order to determine the optimal course of action during instances contingent upon solution finding and engineering.

Leeds, England, United Kingdom

Instrumental in the implementation of a ticketing system solution:*Preparation of all relevant documentation including outlining project scope, business requirements and technical specifications, incorporating stakeholder feedback and requests to fulfil all proposed criteria.*Responsible for the assimilation of the new processes, directly leading to increases within intangible benefits, such as: improved staff morale, greater user engagement coupled with higher levels of motivation, and a consolidated brand image - broadening client growth potential.*Increased familiarity and knowledge of IT service management systems including Freshworks: service request tickets, asset additions, and software management.

Leeds, England, United Kingdom

Trained in dealing with B2C scenarios, offering sound customer advice and guidance to boost overall company sales whilst reducing consumer dissatisfaction.*Providing a robust sales service through the retention of customer bases, ensuring superlative brand reputation and promotion.*Deft displays of oratory ability to reach firm solutions in order to preserve company user base and user confidence.

Leeds, England, United Kingdom

Responsible for performing all necessary objectives as a Business Analyst to outline the implementation of a new LMS system, within a £10m organisation, specialising in e-learning.*Proficient in design tasks such as: Process Mapping, Use Case/AS-IS/TO-BE Diagrams. *Skilled in creating viable solutions for business problems, showcased through visual simulations which highlight changes within the overall system, and improvements made.*Understanding of complex business needs, in order to devise suitable alternatives throughout the case.

Leeds, United Kingdom

Foundation Certificate, Business Analysis, Pass

Bachelor'S Degree, Psychology

Accreditation, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Pass

150 Hour Advanced TEFL Certification. Certification Number: TEFLUK-E3B73CFC.