Hamza R. Email and Phone Number

Collaborating with a team of IT Professionals to provide high level support for all Mac/PC hardware and software issuesWork closely with the System administrators in distribution and delegation of computer upgrades for specific applications.Using JAMF, Apple Remote Desktop, KACE, and Teamviewer to remotely support users and push out fixes. Troubleshoot and resolve Office365 application issues. Create, manage, and delete user and machine accounts through Active Directory.Imaging, configuring, and personalizing Apple and PC machines for all incoming New Hires and Freelancers.Documenting all resolutions to IT issues through the company ticketing system. A/V Support

• Led team in generating marketing ideas for club events• Organized community initiatives to promote business and professionalism• Planned networking events to create meaningful opportunities

Managed Microsoft Azure and Active Directory for the company, ensuring proper user account management and security settings.Troubleshot and resolved Office 365 issues, increasing overall user productivity.Configured and imaged Apple and PC devices for all users, maintaining system readiness and operational efficiency.Worked with Google Workspace and JAMF to manage the deployment and administration of devices and applications.Assisted with general IT troubleshooting and support for company-wide hardware and software issues, streamlining technical workflows.

Prepared customized client presentations and quotes by strategizing improved email template, increasing by 58% the department-wide email generation lead.Highly organized with acute attention to detail and ability to handle multiple tasks in a changing environment.Remained up to date on the most recent in-store and online services, products, purchases, product features, resources, policies, processes and Training & Developing experience.Provided customer service for all products to ensure a full solution experience with a focus on identifying needs and troubleshooting.