Han Critchfield Email & Phone Number

Durham, North Carolina, United States

• Support customers via email, SMS, and social media using the ZenDesk platform.• Troubleshoot candle performance issues pertaining to wax, wicks, and fragrance output byidentifying the customer’s method and providing ongoing support.

Raleigh, Nc

• Handles complete order processing from initial inquiry, price quotes, order entry, shippingdetails, delivery addresses, completing sales orders and sign-off for wood door entry units.• Online ordering internal tester, runs reports for team to track open orders, creates templatesfor the team to use in communications, and creates summaries of item availability reports.• Responsible for 500+ accounts, communicating mostly via email and phone calls.

Durham, Nc

• Supported customers via email, SMS, and social media using the ZenDesk platform.• Troubleshot candle performance issues pertaining to wax, wicks, and fragrance output byidentifying the customer’s method and providing ongoing support.• Maintained a 97% Customer Satisfaction rating across 1300 tickets.

Rtp North Carolina

* Consulting Engineer supporting NX-OS and ACI technologies (Oct 2019 - Dec 2021)- Run technical discussions with clients- Deliver and discuss analysis of key network operations data (end of life for HW and SW, best practices, security and operations concerns)- Conduct knowledge transfers for a small (<15) audience * Participant in the Customer Experience Academy where I gained my CCNA (Jul 2019 - Oct 2019)* Organize virtual team events

Harrisonburg, Va

• Provided individualized tutoring for low-level college mathematics courses through calculus 3. • Co-team lead for the Mathematics section of the Learning Center.

Harrisonburg, Va

• Ran the department’s 3-D printers. • Troubleshot issues to maintain the printers, designed and produced 3-D prints, and kept in contact with faculty to produce requested 3-D prints.