Lead Customer Experience Manager in international B2B Tech Scale Up._Conducting thorough customer research across EMEA, Americas, and APAC and persona development_Leading the mapping of complex customer journeys for both direct and indirect business channels to drive strategic decision-making across departments_Strategizing and executing annual customer experience roadmaps for sales, marketing, technical service, and product management_Driving customer-centric awareness and conducting workshops across all teams in Munich HQ and US office, such as discovery, empathy, ideation, prioritization_Introducing and implementing key CX KPIs for performance tracking in Salesforce CRM_Coordinating external partners and agencies for the implementation of diverse marketing actions

_User research with international stakeholders (preparation, conduction, synthesis and evaluation)_Refinement of user journeys for medical procedure in ophthalmology (Axure)_Creation of wireframes for medical software (Axure) _Analysis and enhancements of elements within internal design system (Figma) _Screen and visual design adopting the internal design system (Figma, Adobe Indesign, Illustrator)

_Development of corperate design_Planning and creation of social media content_Concept and creation support across all marketing channels

_Development of user experience concept for beacon technology _Visual design and rendering support (Adobe Illustrator, After Effects, Blender, Cinema4d)_Desk research for pitch presentations

_Concept and visual design of web-based complaint form_User Research through different methodologies (guided interviews, prototype evaluation, observation) _Development of new style guide for existing software based on review of interaction patterns _Participatory design

_Design analysis of large international hotel cooperations _Image research and editing (Adobe Photoshop) _Social media content generation (Adobe Photoshop, Illustrator)