Varun Handa Email & Phone Number

Toronto, Ontario, Canada

Kitchener, Ontario, Canada

• In-charge of constantly monitoring reservations and avoid overbooking; liaison with sales department to mange the flow of reservations and reduce overbookings.
• Conducting briefings with the housekeeping team and explain them the importance of cleanliness to reduce negative feedbacks in this regard, resulting in improved site reviews from 65% to 80%.
• Dissect and follow up direct bill (DB) account payments and make sure they are entered in the system in a timely manner.
• Spearheaded initiatives to successfully assist guests and staff resolve issues as they arise, ensuring legislative and policy compliance.
• Collaborated with the sales, accounting, and housekeeping teams to ensure exceptional service is provided to all guests as soon as they enter the hotel.
• Register guests in Opera, PMS, and act as the first point of contact for guest information

Guelph, Ontario, Canada

• Assist the general manger in administrating front office functions and supervising staff on a regular basis.
• Managing day-to-day operations, ensuring the quality, standards, and meeting guest expectations daily.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or negotiating wherever required.
• Empowering fellow staff members to provide excellent customer service.
• Interact with guests to obtain feedback on product quality and service levels.
• Review, analyze, and prepare invoices and cheques for different suppliers of the hotel.

Guelph, Ontario, Canada

• Assigning rooms & taking care of administrative duties
• Processing guest payments
• Accommodating general and unique guest requests
• Administrating check-ins and check-outs
• Register guests in Opera, PMS
• Act as the first point of contact for guest information

Ontario, Canada

• Assigning rooms & taking care of administrative duties
• Processing guest payments
• Accommodating general and unique guest requests
• Administrating check-ins and check-outs
• Register guests in Opera, PMS
• Act as the first point of contact for guest information

Waterloo, Ontario, Canada

• Prepare, season, and cook food as directed, meeting dietary requirements where required
• Follow recipes and presentation specifications
• Operate standard kitchen equipment safely and efficiently
• Clean and maintain station in practicing good safety and sanitation
• Maintain inventory and record of food, supplies, and equipment
• Adhere to all sanitation and food production codes

Gurgaon, Haryana, India

• Focused on guest relations, optimizing room sales, and creating and communicating daily reports to respective departments for Ananda in the Himalayas and then Soneva.
• Transaction of emails and calls with guests on a daily basis.
• Handling discerning guests with the utmost care and providing satisfactory services.

Greeted and registered guests in a 200+ rooms hotel.Organized monthly training schedules.Handled check-in and check-out procedures.Manage concierge operationsEnsuring outstanding Leading Quality Assurance results by regular training sessions.Recognized for my achievement of a 90% score in the LQA audit held in 2018.Designed itineraries for local as well as.

• Got exposure in each hotel department namely Front Office, Housekeeping, Food & Beverage, and Kitchen.
• Received certain guest appreciations and feedbacks.
• Strengthened my confidence towards the industry.

Postgraduate Degree, Global Business Management

• Awards: Distinction • Program provided an internationally focused body of knowledge and skills for individuals interested in extending.

Post Graduation, Global Hospitality Management, Distinction

• Awards: Distinction • Program provided an internationally focused body of knowledge and skills for individuals interested in extending.

B.S.C. In H &Ha, Hotel/Motel Administration/Management

The program was designed to enhance the hospitality passion in an individual by providing theoretical and practical knowledge and skills.

Education record