Varun Handa Email & Phone Number

Toronto, Ontario, Canada

Kitchener, Ontario, Canada

• In-charge of constantly monitoring reservations and avoid overbooking; liaison with sales department to mange the flow of reservations and reduce overbookings. • Conducting briefings with the housekeeping team and explain them the importance of cleanliness to reduce negative feedbacks in this regard, resulting in improved site reviews from 65% to 80%.• Dissect and follow up direct bill (DB) account payments and make sure they are entered in the system in a timely manner.• Spearheaded initiatives to successfully assist guests and staff resolve issues as they arise, ensuring legislative and policy compliance.• Collaborated with the sales, accounting, and housekeeping teams to ensure exceptional service is provided to all guests as soon as they enter the hotel.• Register guests in Opera, PMS, and act as the first point of contact for guest information• Review, analyze, and present guest reviews on Medallia to help optimize guest experiences and drive repeat business.• Help maintain team morale with leadership through challenging transitions and standard operating procedures.• Developed and implemented strategies to improve guest experiences and build loyalty.

Guelph, Ontario, Canada

• Assist the general manger in administrating front office functions and supervising staff on a regular basis.• Managing day-to-day operations, ensuring the quality, standards, and meeting guest expectations daily.• Handling complaints, settling disputes, and resolving grievances and conflicts, or negotiating wherever required.• Empowering fellow staff members to provide excellent customer service.• Interact with guests to obtain feedback on product quality and service levels.• Review, analyze, and prepare invoices and cheques for different suppliers of the hotel.• Manage and revert to guest feedbacks on a regular basis within turn around time.• Oversee the efficient and smooth operations of all front office areas• Participate in departmental meetings and communicate a clear and consistent message regarding goals of the front desk to produce desired results.

Guelph, Ontario, Canada

• Assigning rooms & taking care of administrative duties• Processing guest payments• Accommodating general and unique guest requests• Administrating check-ins and check-outs• Register guests in Opera, PMS• Act as the first point of contact for guest information• Achieve amicable resolution to guest concerns• Coordinate with other departments to address guest concerns• Oversee the smooth and efficient operation of all guest related areas and outlets of the hotel and act as the hotel’s representative.• Oversee operations of food and beverage outlets and provide assistance as required.• In absence of a maintenance manager, provide assistance dealing with emergency maintenance needs• Acquainted with the layout, location and functions of emergency fire equipment and emergency exits• Participate in hazard identification activities including risk assessment and consult with head office to implement change• Consistently review team skills, identify skill gaps, and proactively address shortfalls.• Conduct daily briefing with other department heads in absence of the general manager• Ensure that all areas are compiled according to work and safety standards• Constantly providing feedback to improve standards in order to exceed guest's expectations.

Ontario, Canada

• Assigning rooms & taking care of administrative duties• Processing guest payments• Accommodating general and unique guest requests• Administrating check-ins and check-outs• Register guests in Opera, PMS• Act as the first point of contact for guest information• Achieve amicable resolution to guest concerns• Coordinate with other departments to address guest concerns

Waterloo, Ontario, Canada

• Prepare, season, and cook food as directed, meeting dietary requirements where required• Follow recipes and presentation specifications• Operate standard kitchen equipment safely and efficiently• Clean and maintain station in practicing good safety and sanitation• Maintain inventory and record of food, supplies, and equipment• Adhere to all sanitation and food production codes• Carry out basic cleaning tasks around the premises

Gurgaon, Haryana, India

▪ Focused on guest relations, optimizing room sales, and creating and communicating daily reports to respective departments for Ananda in the Himalayas and then Soneva.▪ Transaction of emails and calls with guests on a daily basis.▪ Handling discerning guests with the utmost care and providing satisfactory services.

Greeted and registered guests in a 200+ rooms hotel.Organized monthly training schedules.Handled check-in and check-out procedures.Manage concierge operationsEnsuring outstanding Leading Quality Assurance results by regular training sessions.Recognized for my achievement of a 90% score in the LQA audit held in 2018.Designed itineraries for local as well as outstation tours.Handling in-room Check-insHandling Check-outsMaintaining and Completing Registration CardsUpdating Guest ProfilesMaking C forms for foreigner guestsGenerating various reports and working in it at Front deskRequisition and maintaining of PARTraining Team & Follow MVG of the companySolving Reception & Cash related concerns of the guestBalancing Inventory and act as a Room Controller

▪ Got exposure in each hotel department namely Front Office, Housekeeping, Food & Beverage, and Kitchen.▪ Received certain guest appreciations and feedbacks.▪ Strengthened my confidence towards the industry.

Postgraduate Degree, Global Business Management

• Awards: Distinction • Program provided an internationally focused body of knowledge and skills for individuals interested in extending.

Post Graduation, Global Hospitality Management, Distinction

• Awards: Distinction • Program provided an internationally focused body of knowledge and skills for individuals interested in extending.

B.S.C. In H &Ha, Hotel/Motel Administration/Management

The program was designed to enhance the hospitality passion in an individual by providing theoretical and practical knowledge and skills.

Education record