Haley Lu Email & Phone Number

Toronto, Ontario, Canada

Toronto Marriott City Centre and Sheraton Toronto Airport and Conference Centre.- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.- Identify guest reservation needs, determine appropriate room type, and verify availability ofroom type and rate.- Accommodate and document special requests and respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.- Building group room blocks for both cluster hotels- Answer questions about property facilities/services and room accommodations.- Follow sales techniques to maximize revenue.- Communicate information regarding designated VIP reservations.- Input and access data in reservation system.- Input group rooming lists using reservation systems, revise room blocks to maintain therequired number of available rooms, and keep organized files of all groups, for both ClusterHotels- Monitor and manage the Reservation inbox for both Toronto Marriott City Centre and Sheraton Toronto Airport and Conference Centre.- Set-up proper billing accounts according to accounting policies.- Process no-show accounts- Process CTAC commissions

Toronto, Ontario, Canada

-To provide and display excellent guest service skills, to Marriott standards -To provide superior guest service upon check-in and check-out of each guest -Responds to guest problems in a timely and professional manner, utilizing the empowerment process -Answers and responds to calls -Complete daily shift task lists and audit reports -Provides information to guests about the procedures, policies and facilities of the hotel -Takes messages on behalf of guests -Maintain rate and inventory levels -Provides operational support to all Front Office areas -Responds to guest concerns and solicits guest feedback using the LEARN process -Ensures guest safety and security by keeping all guest information confidential and handling guestroom keys and safety deposit boxes in a professional manner -Maintains guest accounts. -Issues guest receipts and completes cash transactions -Attends and participates in the daily Front Office pre-shift meetings -Undertakes special projects and other duties as assigned

Toronto, Ontario, Canada

- Providing host service to all Sportsnet Grill guests according to Marriott standards- Being familiar with all food and beverage menus, specials, and promotions, in order to assist the guest and promote the items. - Greeting and providing service to our guests in an efficient, friendly, and professional manner- Filling out a seating floor plan by checking server section rotation chart; assigning side-work schedule on the floor plan; posting floor plan at the host stand.- Seating guests following a rotation of server sections, providing guests with meal menus.Taking reservations both in person and over the telephone; handling guest concerns, compliments, and suggestions in a professional informed manner.- Promoting the use of all Hotel facilities and special promotions.

• Identify the customers who have been active on Hcareers within the last 2 years but have not completed their profile.• Research company information through their website and social medium and select the appropriate content for the Hcareers profile.• Identify recruiters within profiles and invite them to review updates/changes.• Educate clients on how to use the platform and attract more applicants.• Update and populate clients Hcareers profile based on information gathered and received.