Hannah Hoffman Email & Phone Number

Greenville, South Carolina, United States

• Directly responsible for coordinating needs of OOBE’s hospitality department to ensure all guests and employees have a positive experience when working or visiting the offices.
• Oversaw 80+ client visits for 2024. Managing the objectives, catering, travel, event set-up and breakdown, and post event feedback.
• Ensuring the vision and purpose of OOBE is expressed through keeping our facilities in the best shape possible at all times, appropriately anticipating and responding to the needs of employees and guests.
• Successfully overseeing the production of events from conception through to completion, providing outstanding customer service, organizing memorable meetings and events that exceed expectations.
• Coordinate, plan and execute internal office events for staff to enjoy on a monthly basis. Holiday parties, company outings, luncheons, team-building events and gatherings.
• Proactively handle any issues and troubleshoot emerging problems related to hosting guests.

Greenville, South Carolina, United States

• Organized and improved the implementation of CRM systems and their integrations with other programs for tracking and managing sales, efficiency, and profitability.
• Developed processes to successfully onboard employees, customers, and clients of all portfolio sizes both in-person and remote.
• Participated in the strategy, development, and execution of events, contests, awards, and giveaways to promote sales and drive awareness of the brand.
• Assisted with the improvement of sales systems including media sheets, customer surveys, customer success stories, and customer onboarding.

Atlanta, Georgia, United States

• Assessed existing processes and identified opportunities for multi-faceted solutions using relational, digital, and traditional marketing techniques.
• Strategized and implemented new customer engagement methods to create brand loyalty.
• Created, improved, maintained, and analyzed company websites to bolster customer engagement.
• Liaison between vendors and clients to provide an efficient timeline, services, payment, and structure.
• Developed social media campaigns to promote the client’s portfolio and/or business page.
• Monitored social engagement, email marketing campaigns, and online reviews.

Greater Atlanta Area

• Oversaw the creation, maintenance, and delivery of the company’s Dash-to-Launch education curriculum for customers of all sizes within the LMS: SAP Litmos.
• Actively collaborated across departments to develop and deliver educational programs in line with objectives and policies.
• Ensured the curriculum and delivery meet the strategic goal of client adoption and accountability.
• Continually assessed the product suite in order to provide feedback and results to upper management for improvement.
• Led a team of driven, self-starting Coaches by making assignments, monitoring workloads, matching Coach strengths to various client needs.
• Designed and tracked key performance indicators to give management insight and make data-driven decisions as to the success of training and implementation efforts.

Greater Atlanta Area

• Managed, retained and grew a diverse set of accounts through highly pro-active engagement strategies throughout the entire client life cycle.
• Consulted more than 1,000 clients ($12M ARR) about upcoming initiatives in the media intelligence platform.
• Planned, prioritized and organized updating the training videos and user guides to account for recent software updates.
• Increased weekly platform engagement by 6% which reduced churn MoM.
• Engaged account reps to drive Executive Business Reviews; resulting in a 30% increase of early renewals in Q4 ‘17.
• Implemented strategies increasing Client Health Scores by 15% across the Southeast.

Greater Atlanta Area

• Onboarded up to 25 key accounts each month resulting in an average NPS of 9.3 out of 10.
• Utilized Camtasia to record platform training videos for Meltwater’s Media Intelligence software; resulting in more than 9,000 plays.
• Liaison between our clients and our product/support teams to ensure technical issues were addressed within 24 hours.
• Created and updated user guides on a regular basis depending on updates and/or client requests.
• Identified platform migration targets, and maintained gross churn KPIs for month, quarter & annual results.
• Hired direct-report office intern. Trained and mentored them for 6months resulting in a full-time job promotion.

Greater Atlanta Area

• Responsible for onboarding up to 15 accounts each month; maintaining 100% onboarding completion rate each quarter.
• Planned and facilitated group in-person trainings as well as individual live trainings via web-based collaboration tools like GoToMeeting depending on the need and urgency.
• Listened and aligned training sessions with the user’s needs in mind, resulting in an overall average training survey score of 4.5 out of 5.
• Worked with subject matter experts to identify training needs.
• Became an expert user on the SAAS platforms within 4 months: Meltwater Media Intelligence (full service PR suite. monitoring digital media & metrics, combined with media outreach), Mobile App, as well as our partner.

Greater Atlanta Area

• Developed and implemented social media campaigns in an effort to promote the client’s admissions process.
• Utilized marketing automation software to construct and manage digital communications campaigns.
• Created and designed HTML email templates while adhering to CAN-SPAM regulations.
• Worked directly with developers to successfully launch DemandEngine’s website.
• Created onboarding documents for internal training purposes.

Greenville, South Carolina Area

• Responsible for sales in 5 different cities for 21 different clients; awarded top 10%
• Prepared and encouraged an 8-person team daily, helping 3 gain promotions in the first quarter
• Conducted weekly employee training sessions on various sales techniques, marketing strategies, and product knowledge*My performance provided the opportunity to attend Regional and National Top Leaders Conferences

Auburn, Alabama, United States

• Coordinated and effectively managed in-store events.
• Responsible for balancing a monthly and quarterly budget.
• Assisted in preparing promotions for customers.
• Promoted brand awareness through social media.
• Attended negotiation meetings for events and sponsorships.
• Assisted in organizing and executing adolescent health education programs.

Bachelor Of Arts (Ba), Public Relations

Activities and Societies: Delta Delta Delta sorority, University Program Council, PRSSA

Education record

Activities and Societies: Student Council & Varsity Soccer