Hani Shaker Email and Phone Number

Opening Team

Opening team

Develop solutions to customers defaulting on payment.Follow customers to pay premiums monthly.

Customer Satisfaction (Guest Feedback, Social Media Review).Financial Performance (Up selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training, Team Leading.Manages and motivates the Front Office team in order to provide a high standard of service for customers.Welcomes guests and fosters customer loyalty through his/her friendly manner.Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD's.Prepare Room revenue and occupancy forecast take action on rate strategies.Is involved in recruitment of new team members for front office.Integrates and trains employees, providing support for skills development.Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.Ensures that the workplace remains clean and tidyEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.Adjusts content of sales presentations by studying the type of sales outlet or trade factor.Focuses sales efforts by studying existing and potential volume of dealers.Submits orders by referring to price lists and product literature.Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.Recommends changes in products, service, and policy by evaluating results and competitive developments.Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Provides historical records by maintaining records on area and customer sales.Contributes to team effort by accomplishing related results as needed.

1. To supervise the professional greeting of clients and visitors, to the highest standards.2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.3. Recruitment, induction and training of receptionists and meeting room co-ordinators4. Appraisals and performance management of staff, including monthly meetings.5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services7. On-going development of skills and knowledge for the FOH team.8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary9. Manage the implementation for any change or upgrade in software systems10. Monitor budget and produce weekly/monthly reporting where applicable11. Supervise the co-ordination of VIP Functions and events.12. Review the uniform requirements and source new suppliers if needed