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Haniff Arrif is listed as Financial Tech | Blockchain | Web3 | Fostering a Secure and Compliant environment for CX Operations | High Performance Delivered 🚀 | Ex Accenture - Shopee - Binance - KuCoin at Fasset, a company with 23 employees, based in Federal Territory Of Kuala Lumpur, Malaysia, Malaysia. AeroLeads shows a matched LinkedIn profile for Haniff Arrif.
Haniff Arrif previously worked as Senior Operations Associate at Fasset and Service Success at Kucoin Exchange. Haniff Arrif holds Physical Sciences from Smk Taman Melawati.
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Introducing an accomplished professional with a wealth of expertise in Customer Experience (CX), AML/CFT, and Finance & Operations Management. With a proven track record of success, including being honored as the Best Team Leader for 10 consecutive months, this individual has demonstrated exceptional leadership skills and a commitment to excellence. Notably, they spearheaded a pioneering pilot project aimed at enhancing Average Handling Time (AHT), First Contact Resolution (FCR), and overall quality, effectively managing a team of 15 members. Their innovative approach to improving AHT and quality through the creation of macros showcases their ability to think outside the box and drive tangible results. Join me in exploring the unparalleled contributions of this seasoned professional.
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Federal Territory Of Kuala Lumpur, Malaysia
Job Scope:Customer Support Operations Management: Oversee and enhance daily customer support operations to ensure seamless and efficient service delivery.Process Optimization: Identify and implement opportunities for process improvements to streamline workflows, boost efficiency, and elevate overall customer satisfaction.Cross-Departmental Collaboration.
Federal Territory Of Kuala Lumpur, Malaysia
Provide potential and existing customers with exceptional services. identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.Managing queries via Omni Channel (Digital/Chat/Voice)
Petaling, Selangor, Malaysia
Leading 15-20 Team Members in a blended environment across 140 agents. Coached, motivated, trained, developed and guided employee performance through variety of mechanisms such as observations, metrics analysis and feedback devices. Utilized strong knowledge of customer's centricity and leadership skills to oversee and guide employees to meet performance.
Other employees you can reach at fasset.com. View company contacts for 23 employees →
Rukiye Karakuş
Colleague at FassetIstanbul, Istanbul, Türkiye, Turkey
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NZ
Naveen Zehra
Colleague at FassetPakistan, Pakistan
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HM
Hamza Malik
Colleague at FassetPakistan, Pakistan
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IA
Ijaz Ali
Colleague at FassetPakistan, Pakistan
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FK
Faris Khan
Colleague at FassetDubai, United Arab Emirates, United Arab Emirates
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SR
Sefcho Rizal
Colleague at FassetBali, Indonesia, Indonesia
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AA
Aleena Ajaz
Colleague at FassetIslāmābād, Pakistan, Pakistan
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FA
Fahad Azeem
Colleague at FassetUnited Arab Emirates, United Arab Emirates
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JS
Josy Santos
Colleague at FassetSalvador, Bahia, Brazil, Brazil
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FM
Fasset Management
Colleague at FassetDubai, United Arab Emirates, United Arab Emirates
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Activities and Societies: Boys Scout 16 Gombak
Activities and Societies: Boys Scout 16 Gombak
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Haniff Arrif works for Fasset.
Haniff Arrif is listed as Financial Tech | Blockchain | Web3 | Fostering a Secure and Compliant environment for CX Operations | High Performance Delivered 🚀 | Ex Accenture - Shopee - Binance - KuCoin at Fasset.
Haniff Arrif is based in Federal Territory Of Kuala Lumpur, Malaysia, Malaysia while working with Fasset.
Haniff Arrif has worked for Fasset, Kucoin Exchange, Binance, Webhelp, and Accenture.
Haniff Arrif's colleagues at Fasset include Rukiye Karakuş, Naveen Zehra, Hamza Malik, Ijaz Ali, and Faris Khan.
You can use AeroLeads to view verified contact signals for Haniff Arrif at Fasset, including work email, phone, and LinkedIn data when available.
Haniff Arrif holds Physical Sciences from Smk Taman Melawati.
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