• Provided support to enterprise customers deploying to the M365 services, identified actions for smooth and efficient cloud on boarding, and delivered governance best practices.• Obtained in-depth training technical knowledge on the newest M365 services and shared knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across the FTC.• Created and deployed global policies related to M365 Exchange Online, MS Teams, SharePoint, and the environment, including Exchange, One Drive, Skype, and Yammer.• Provided technical assistance on escalated issues related to Exchange Online, SharePoint Online, and MS Teams collaboration services with Office 365.• Administered Microsoft Exchange servers 2013, 2016, 2019 managing mailbox configurations, transport rules, and overall system health.• Mentored and collaborated with other teams to integrate One Drive for Business with other systems and platforms Delivered, Designed and customed SharePoint solutions to meet business requirements.• Recommended Microsoft value-add services to remediate technical blockers and partnered with customers IT staff to define a recommended remediation plan.• Deployed Microsoft Defender across enterprise systems, ensuring comprehensive endpoint protection and compliance with organizational security policies.• Led incident response efforts utilizing MS Defender, swiftly mitigating security threats and minimizing potential damages to systems and data.• Integrated MS Defender with Microsoft Azure Security Center and other cloud services to extend protection across hybrid cloud environments.• Led migration planning efforts, collaborating with stakeholders to assess source environments and define migration scopes using industry-standard tools such as Binary Tree, Quest Migration Manager and BitTitan migration wiz

• Designed, deployed, and maintained Exchange Server environments, ensuring efficient email communication across the organization while minimizing downtime and maximizing security.• Diagnosed and resolved complex messaging issues, leveraging in-depth knowledge of Exchange components, mail flow, and related technologies to maintain optimal system performance.• Led successful migration projects from legacy email systems to modern platforms, executing smooth transitions to Exchange Online (Office 365) while preserving data integrity and user accessibility.• Assisted other engineers on projects related to Office 365 when needed and assisted in designing solutions that meet business needs while adhering to Microsoft’s Infrastructure Best Practices.• Planned end-to-end deployment of Microsoft 365 environments, from tenant setup and Azure AD integration to policy configuration and smooth user onboarding.• Troubleshot and customized office 365 applications including word, excel, one note, Skype for business, outlook, one drive, power point, and MS Team.• Implemented Google Workspace security best practices, including 2-step verification, data loss prevention (DLP) policies, and audit logging to protect sensitive information and ensure compliance with regulations.• Led the technical execution of GSuite to Office 365 migrations, including email, calendar, and contact data migration using tools such as Exchange Online Migration, IMAP migration, or third-party migration tools.• Configured Office 365 applications to align with organizational needs post-GSuite migration, including setting up mail flow rules, shared mailboxes, distribution groups, and SharePoint Online sites.• Implemented security measures by configuring conditional access policies, data loss prevention (DLP) rules, and retention policies, enhancing data protection and aligning with industry-specific compliance requirements.• Implemented and managed DKIM authentication protocols to enhance emailsecurity

• Managed and administered cloud-hosted infrastructure and applications (Office 365, Azure- OneDrive, SharePoint, Exchange Online, Microsoft Teams)• Proficiently administered Microsoft 365 tenants, managing user accounts, licenses, and security settings to ensure optimal utilization of services while maintaining data integrity.• Provided training internally on Office 365 administration concepts and participated in design discussions regarding future state initiatives involving Office 365.• Implemented PowerShell scripts and automation workflows to streamline pre-migration tasks, data validation processes, and post-migration cleanup activities across Binary Tree & Quest Migration Manager.• Applied a deep understanding of Microsoft 365's compliance and security features to configure and enforce policies, data loss prevention (DLP) rules, and retention policies, aligning the organization with industry regulations.• Deployed and configured enterprise-grade email security solutions such as Proofpoint, Mimecast, or Microsoft Defender for Office 365 to safeguard against phishing attacks and email threats• Configured and managed email security gateways (e.g., Barracuda, Cisco IronPort) to filter inbound and outbound emails for malicious content, spam, and malware.• Led incident response efforts to mitigate email security breaches, conducting thorough investigations, containment, and remediation actions.• Integrated email security solutions with other cybersecurity tools and platforms (e.g., SIEM, endpoint security) to enhance threat detection and response capabilities across the organization.• Managed Exchange Online environments, handling tasks such as mailbox creation, migration, and troubleshooting. Managed mail flow, transport rules, and anti-spam measures to maintain reliable email

• Supported messaging environment in the Cloud (Office 365) and Exchange Server 2010 Managed Users, Groups and Computer accounts for Clients.• Created and maintained email addresses and distribution lists in MS Exchange 2K10.• Installed and configured Windows 2012R2 servers for eventual implementation of federated services on premise.• Updated and patched and prepared Exchange 2013 servers in preparation for migration.• Troubleshot network performance and system utilization, improved performance of Exchange 2013 server farms.• Verified network and server configurations, tested virtual implementation, and readied servers for application deployment.• Supporting Azure Rights Management Security for document data via DLP, Retention policies for secure communications• Integrating and Configuring Azure Active Directory for single sign-on• PowerShell scripting and auditing in Azure, ADFS and Exchange Online• Microsoft Azure administration - adds moves, and changes.• Supporting multiple Office 365 Tenants Azure AD, Azure Security and Data Access Policies across enterprise• Ran prerequisites to prepare for Exchange 2016 installation and proceeded to install and configure Exchange 2016.• Deployed Azure Active Directory (Formerly DirSync) to set up directory synchronization between Office 365 and helped in resolving any issues with Synchronization.• Designed a cross forest trust and moved mailboxes between 2 Active Directory forests in Exchange.• Implemented ADMT to migrate Active Directory properties between forests in Exchange environment.• Updated and patched and prepared Exchange 2013 servers in preparation for migration.• Assessment of existing messaging environment and worked with network security team to open required ports/URLs through Firewalls in preparation for migration.• Troubleshot issues with mailbox moves, monitored bandwidth and migration progress, and reported on status and any changes in planning that were necessary.

• Proficiently deployed and configured Windows Server environments, including roles such as Active Directory Domain Services (AD DS), DNS, DHCP, and file/print services, ensuring stable and optimized network operations.• Managed security measures by implementing Windows security policies, configuring firewalls, and monitoring event logs for potential threats. Ensured systems were up to date by applying security patches and updates in a timely manner.• Proficiently administered Hyper-V environments, creating and managing virtual machines, networks, and storage.• Expertly designed and managed Group Policy Objects (GPOs) to enforce security settings, configure user and computer policies, and streamline desktop management across the organization.• Implemented robust backup and disaster recovery solutions using tools like Windows Server Backup or third-party software. Tested and documented recovery procedures to ensure data integrity and minimal downtime.• Configured and managed Remote Desktop Services, enabling remote access to desktops and applications while maintaining security and performance.• Provided end-user support by resolving technical issues, assisting with software installations, and troubleshooting hardware problems. Conducted training sessions to enhance user understanding of Windows environments.• Managed and maintained 320 PCs Win XP and Win7 with windows 2008R2 server and Windows server 2012.• Built servers and installed applications as per the company standards and requirements.• Configured and Maintained Active Directory Services on Windows Server 2008, 2012, 2012r2, & 2016.• Providing technical support which included OS support, Application support Configuration and troubleshooting of messaging clients like Microsoft Outlook, Lotus Notes.

• Provided top-tier technical support to end-users, diagnosing, and resolving complex issues related to Windows servers and VMware environments.• Utilized strong problem-solving skills to troubleshoot hardware, software, and network problems, ensuring minimal downtime and efficient issue resolution.• Administered Windows Server environments, overseeing services like Active Directory, DNS, and DHCP to maintain seamless network operations and user access.• Managed VMware environments, configuring virtual machines, ESXI hosts, and resource pools to optimize resource utilization and ensure consistent performance.• Delivered remote support to geographically distributed users, leveraging remote desktop tools and communication platforms to troubleshoot and resolve issues.• Assisted in the deployment and configuration of Windows servers and VMware virtualization solutions, contributing to seamless system rollouts and enhancements.• Collaborated with deployment teams to ensure proper installation and integration of software, hardware, and virtual infrastructure.• Provided technical support to end-users in Windows and virtualized environments, troubleshooting issues and offering guidance to enhance user proficiency.• Maintained thorough documentation of support processes, solutions, and troubleshooting procedures, enhancing team efficiency and knowledge retention.