Hanim Aboobacker Email & Phone Number

Bahrain

Capital Governorate, Bahrain

Bahrain

Bahrain

- Provide internal IT Infrastructure support such aso Dell Servers hardware level support and maintenance.o Backup solutions support – Routine checkup for backup job completion, Replacement of LTO tapes upon job completion until its retention period, Periodic testing for backups by performing the test restoration.o Storage solutions support – Pools, Volume creation or increasing the existing volume upon size limit and mapping to VMware VCenter Data stores.o VMware solutions support – Maintaining the VCenter and vSphere such as installation of regular updates or patches, new VMs creation, resources allocation etc.o Actively working on maintaining and issue-based troubleshooting on Microsoft Exchange Servers, Cisco Meraki Firewall, Trend Micro Email security gateway, Scan Mail for Exchange Server protection systemo Provide assistance and maintenance on Cisco Meraki Firewall and site to site VPN configuration.- Provide GCC Support for customers as service engineer for all type of Humanscale products such as T7 touchpoint cart, Medlink medication cart, VFLEX/V6 Wall mount stations, Desk mount solutions.- Active support providing for the medical equipment such as Codonics SLS labeling machine, BioCair RAD500/1000/POD Disinfectant machines, Barco Diagnostic Monitor at customer sites.- Assisting on medical equipment’s IT related issues such as LifePak CR2, LifePak 15/20 Defibrillators and LifeNet systems.

Bahrain

- Resolve Problems faced by End-users by guiding them technically, Patient entertainment system support, CCTV support.- Supervising subcontract works in hospital related to ICT department.- Deploy and configure Active Directory Domain Controller.- Deploy and configure DHCP server, Primary & Secondary DNS Servers.- Troubleshoot problems pertaining to File Server, Mail Server, Workstation, System Performance, - Network Administration, Application Conflicts and System Bugs.- Assisting regarding the day-to-day issues faced regarding Windows, Exchange Servers, and User Administration.- Negotiating with vendors for timely supply of inventory, computer peripherals and hardware devices as per SLA to facilitate smooth project activities.- Assists Biomed team for Medical Equipment configuration and support.- Provided on-call support for critical issues.- Built and provided basic end- user troubleshooting and desktop support on Windows and Mac systems.- Set up PC and Apple desktops and laptops and all types of mobile devices.- Defined and documented technical best practices.- Provided base level IT support to non- technical personnel within the business.- Secured an excellent knowledge in installation, Configuration, and Troubleshooting of Printers such as Label printer, wrist band printer, Copy printer, and scanners.- Coordinate the project for installation of IP Phones all over of hospital. and secured an excellent knowledge in phone server maintenance, configuration and troubleshooting.

Bachelor'S Degree, Computer Science, First Class

Activities and Societies: Member in Cricket Team, Badminton, Best Organiser in Lumiere`14(National Level Techno Cultural Fest)

Higher Secondary, Computer Science, 90%

Activities and Societies: Cultural Arts

Sslc, All Subjects, 96%

Activities and Societies: Cultural Activities