As a Cloud Operations Engineer planned and coordinatedreviews and approval of technical deliverables. Built andexecuted unit tests and unit test plans. Produced data-basedreports on technology risk for senior management. Developedinfrastructure documentation, and technology mappings incompliance with SOPs. Monitor

• Installation & configuration of windows and Linux operatingsystem.• Walk users through installing applications and computerperipherals.• Follow up with users to ensure their systems are functional.• Managing and monitoring IT assets, auditing the assetsperiodically and updating the same on weekly basis.• Must clearly communicate about the issue with customerand senior team members, regularly update completedetails as report.• File and submit periodical tech sheets, case status toreporting officer.• Responsible for Backups and Restore of critical dataaccording to users request.• Creating a tickets and managing it based on the issueprogress.

• Responsible for accepting and dispatching ticket from ourstore's.• Accepts repair and maintenance work orders from normalbusiness hours and performs redirects to work orders,dependent on client needs/requests.• Follow up with vendors to ensure store satisfaction.• Responsible for redirecting tickets/work orders toappropriate vendors.• Receiving pricing, &/or quotes for necessary repairs andobtains client approvals based off Vendor protocol,Tocontact vendors via email and phone to request updateddocumentation and needed information. to proceed withcompletion.• Enters data into portals and client platforms to provideteam members and management with information about theprogress of the job and the needs of the clients.• Provides additional written documentation and verbalcommunication of pending &/or incomplete work orders torespective team, team members &/or management uponshift end.• To monitor and respond to emails and calls from colleaguesin a variety of departments to fulfill vendor complianceverification and/or document requests.• Scan and upload documents to internal portals.• Work closely with the Senior Manager of Accounting and theExecutive team to grow the Vendor Compliance Departmentby providing innovative solutions for challenges.• Answer inquiries and follow up quickly to resolve issues in atimely manner.• Work collaboratively across teams to ensure work orders areprocessed efficiently and correctly.• Work with billing to ensure that services are billed in atimely manner.• Updating the team members about the new policies andprocedures.

• Patient account verification given by the Insurance Companywhich discuss in brief about the types of service covered.• Analyze the beneficiary name, age, DOB, and coveragestatus given by provider.• Verify the EOB and make changes in coverage code in Ptermsoftware.• Train the team for DAT/NGO process on weekly basis.• Train the new joiners with respect to team specific process,Taking care of a training part in the team.• Managing the task within allowed TAT days.• Daily basis checking the Hold/Issue log accounts, backlogaccounts and completing the account within the allowedTAT.• Seeks methods to continually enhance the business process,quality and improve efficiency.• Providing Feedback to the associates on daily basis.• Review the client mails and taking appropriate actions.• Updating the team members about the new policies andprocedures.• Ensuring feedback's and issues from team members are dealtappropriately and escalate priority issues to Process team.