Hanjeev Singh Email & Phone Number

Bradford, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Sheffield, England, United Kingdom

Working in the Digital & Technology department of Ministry of Justice. Agile consultant (Product Owner/ Senior Digital Business Analyst) brought in to drive High value Government programmes where delivery needs to be balanced against strict (GDS ) standards for products.• Implemented a new Education/Employment service for HMPPS, whereby all data kept in a number of different disparate systems were retrieved via creating micro services which are connected via API’s to a new digital platform, to allow users to have access to data in one consolidated area.• Involved on a high profile extensive discovery in reviewing Facilities Management systems & services for HMPSS – Highlighting key recommendations for people, process and IT. The discovery captured the key user/business needs and provided detail analysis of systematic and process issues which hinder staff on the maintenance of the Prison estate.• Working in Agile environments with developers utilising Jira Sprint/Kanban boards for (User stories – BDD/Gherkin, daily stand ups, product backlog, SCRUM, sprints, refinement, retrospectives.) • Working within the GDS Standards set out by Gov.UK have been involved in all phases from (Discovery, Alpha, Beta and Live) whilst working with User Researchers, Interaction Designers, Content Designers, Delivery Managers ,Service Designers, Service Owners and Enterprise Technical Architects.• Working directly with the Head of Business Analysis for MOJ creating a BA Service Framework and BA Handbook to document the service offering and record how BA’s fit into MOJ’s digital teams.• Product Owner /Senior Digital Business Analyst working on multiple programmes and workstreams. Whilst contributing to the overall directorate and service goals but also ensuring product delivery remains aligned to key success metrics created for the different services

Manchester, United Kingdom

Working for an Agile Consultancy (Nimble approach) within a Transport product Family, Hanjeev is an Agile Consultant (Product Owner/Business analyst) involved in a companywide retransformation programme. This involved creating a new back end search and supply API which will replace and decommission an existing monolithic system. The aim was replacing all responsibilities into their correct areas whilst improving search speed, accuracy and data quality.- Implemented a brand-new service for a challenging client (Ryanair) and created a working solution (traffic turned on) in an extremely short timeframe. The new API (search orchestration service) caters for global traffic across different locations, depots, location categories and payment options. It also catered for additional enhancements to the service such as (optional extras and insurance).- Working in Agile environments with developers utilising Jira Sprint/Kanban boards for (User stories – BDD/Gherkin, daily stand ups, product backlog, SCRUM, sprints, refinement, retrospectives. - As the product owner, making calls on performance constraints and NFR’s and introducing monitoring with tools such as (Grafana dashboards, Kibana, Kubernetes logs and Microsoft Dynamics)- Travel booking Experience - understanding all the key areas from initial search, to cached responses through to booking and the post booking journey. Taking in account all the value-add services such as recommendations/promotions and marketing to increase the likelihood of reservations.- Product Owner/ Business Analyst working on multiple roadmaps across product group, maintaining a backlog/Kanban board with a view to keep 3 separate teams fully utilised and on target, ensuring weekly and quarterly goals are met. Contributing to the overall strategic goals and getting multiple teams to do what is required to get stories/slices/features/ and ultimately products delivered on time.

Skipton, United Kingdom

Working within a Business Analysis Practice, Hanjeev is a Business analyst involved in regulatory and companywide projects. This involves understanding regulatory obligations and challenging internal and external stakeholders to produce compliance in process and applications whilst driving efficiency in existing solutions. Hanjeev worked on an agile delivery of a retention-based deletion capability across multiple internal and third-party applications which included a large-scale data migration and data transformation within systems.- Strong GDPR experience, ensuring compliance is met with Operations and IT- Experience working in Agile environments with developers utilising TFS/Jira and Kanban boards for (User stories – BDD/Gherkin, daily stand ups, product backlog, SCRUM, sprints, refinement, retrospectives) - Strong internal and third party stakeholder management - Release management of multiple FCA compliant releases across a number of clients/applications which included a large scale data migration and data transformation within systems.- Mortgage Experience - understanding all the key stages from Origination to back book management of accounts (Including; DIP,FMA, Completions, Mortgage Admin, Credit Management through to SDR)-Business Analyst involved in major Computershare projects, such as GDPR compliance, Data Deletion programme, FCA compliance regulation releases, Analytical reporting changes, Client change management and various Application and process improvement roll outs to the business.

Leeds, United Kingdom

Working within a Business Change team, Hanjeev was a Senior Business analyst involved in various projects of different complexities. This involves in taking the lead in the business change lifecycle of major companywide projects and shaping roadmaps of products and IT. Hanjeev worked on multiple small/medium change releases and some larger change programmes that involve companies such as VeriFone, World Pay and Barclaycard. - Leading agile delivery on a number of projects within a programme utilising technique such as epics, user stories -BDD/Gherkin, product backlog and acceptance criteria utilising TFS and Jira to manage delivery.- Worked in a very fast paced and heavily regulated FCA environment ensure releases where fit for purpose and met the recommended criteria.- Managing key stakeholder engagement throughout the project lifecycle and facilitation of workshops in the discovery phase of projects including large Data Migration/Data Transformation from systems.- Worked on major projects for the company for e.g Payment gateway replacement, Decision Engine update releases, Numerous Marketing campaign releases to all digital channels (Web/APP etc) , Fraud and AML releases and Analytical reporting changes moving to use Tableau

Leeds, United Kingdom

Working within an IT operations structure, Hanjeev was involved in various projects of different complexities. This involves requirement capture, design, build and testing. Working in a fast pace environment, dealing with a number of stakeholders, key business sponsors and outsourced contractors to deliver working systems.- Worked on a Huge Transformation program upgrading IBM Maximo companywide- Strong skills in process mapping working alongside the business to determine As is/To be modelling. This also involved analysing and processing large scale Data Migration/Data Transformation on business critical systems.- Agile delivery of improvements through user stories- BDD/Gherkin, sprints and product backlog reviews- Worked on Key Drax projects, such as IBM Maximo rollout (included analysing and processing large scale Data Migration/Data Transformation), Eclipse Upgrade Release, Kone asset regulation release, decommission of PRISM and PRAD application

Leeds, United Kingdom

Working within the Product Design team Hanjeev was responsible for assessment of the initial concept through to design and build. Hanjeev has worked on multiple projects such as the introduction of home phone proposition and value-added services as well as numerous process improvement projects. - Applying project & delivery methodologies as required to the nature of the change, for example CCD (customer centred design), Agile & ITIL.- Leading on process analysis & redesign through workshops, using subject matter specialists from targeted areas and transcribing the changes into Business Requirements Document (BRD’s).

Leeds, United Kingdom

Recruited as part of the initial setup of O2 Broadband product and was responsible for designing and building all the supporting service functions for the department. In a leadership role, Hanjeev was directly responsible for the management of 2nd line back office function and the overall customer experience.

Wakefield, United Kingdom

Provided 2nd and 3rd level support for software, hardware & network support nationwide to over 22,000 users (including Magistrates courts, Police and DVLA)

Bachelor Of Science (Bsc), Computing

Specialised in the following modules; Systems Analysis, Project Management and UML design.

A Levels, Sociology, Psychology, It, General Studies

Gcse, 9 Gcse’S All Grades A-C Including Mathematics, English Language & Science