Russ F. Email & Phone Number

Cheltenham, Gb

- Raising awareness about neurodiversity- Providing support and guidance to neurodivergent individuals- Advocating for inclusive policies and practices- Promoting neurodiversity as a strength

- Providing Support and Resources- Raising Awareness and Education- Promoting LGBTQ+ Visibility and Representation- Creating Inclusive Spaces and Networks- Promoting Allyship and Understanding

I provide delivery oversight, programme management and a direct point of contact between customers and project delivery teams. I deal primarily with Public sector and utilities projects and work with customers such as Department for Education, MOJ and Department for Work and Pensions.Key responsibilities: - Nurture and develop relationships with key customer accounts- Identify and develop sales opportunities- Create and maintain a consistent delivery model across the portfolio- Monitor delivery quality and health within each project under my portfolio- Build and empower a strong and collaborative delivery community- Provide specialist advice on products and/or services- Senior point of escalation for any delivery issues

Cheltenham, England, United Kingdom

I provide commercial oversight, high level programme management and a direct point of contact between customers and project delivery teams. I deal primarily with Utilities, Transport, Space and Government projects and work with customers such as National Highways, Network Rail, Transport for London, Met Office Space Weather Programme as well as a programme for Digital Sensitivity Review. My goals are: - Improve and grow the Critical National Infrastructure line of business- Develop opportunities in target markets- Nurture and develop relationships with key customer accounts- Provide specialist advice on products and/or services- Commercial oversight for the CNI line of business- High level programme management

Gloucester, United Kingdom

- Customer engagement and networking.- Scoping and delivery of technical project's- Planning, overseeing and leading projects from ideation through to completion. - Responsible for the scope, team, resources, execution, tracking of a project.- Responsible for providing customer excellence

Gloucester, United Kingdom

- Deployed Systems Engineer, enabling projects to utilize a subject matter expert to further enable the challenges that arise during National Security and Defence based projects- Lead project planning, scheduling, controlling and reporting activities for strategic, high impact, often high risk projects, ensuring that comprehensive project, quality, and risk plans are prepared, maintained and achieved- Manage risk and ensure that strategic problems are identified at the earliest opportunity and implementing mitigations in line with change control price.- Management of Information Assurance - Management of the Accreditation associated with Infrastructure and live Deployments- Assurance and Delivery validation on multiple projects across the Defence and National Security sector, providing Technical knowledge and managing deployments- Infrastructure Team Lead over a Managed Service Network hosted directly within a large government organisation.

York

Managing the day to day running of the MooD International Education and Support team.Authorization and management of SLA's and MooD licences.As an account manager i also have Involvement at key points of a MooD solution build to ensure awareness of customer requirements/use cases, solution design and key stakeholders. Further to this i maintain regular contact with customers to ensure the MooD solution is delivering the service required (maintaining relationships) and to proactively identify new customer functionality requirements for handover to the appropriate delivery team.

York

Providing technical IT supports to clients, partners and consultants of the business in all aspects of IS (Hardware and Software). This includes supporting MooD Software as well as third party applications that MooD interacts with (such as Windows Operating Systems, SQL, Microsoft Office and Oracle etc.)Direct (face to face and remote) interaction with customers from all aspects of the business, identifying requirements, skills gaps and training and providing remote problem diagnosis and immediate workarounds where possible.Working alongside the Software Quality Assurance team, providing insight were possible and helping in the identification and diagnosis of issues within the software.Working alongside the Development team aiding in the discovery and triaging of issues

Doncaster, United Kingdom

• Responsible for the running of a small business network consisting of 26 machines, a small business server, 5 external machines, an exchange server and website (including its coding in HTML)• Responsible for the bespoke in house phone system • Provided software and hardware desktop support and maintenance• Bespoke design and implementation of a CMS system to the company • Staff training in the new system and for the introduction of a new reporting capability using crystal reports.• Change Management and Process creationMortgage Mentor and Mortgage Talk Merged in early 2008, i was responsible for the integration and migration of the two company’s infrastructures. This involved a lot of systems architecture, networkadministration and process development.

Hove

• Started my career here out of College as an Office Junior in the Purchasing department. • Quickly promoted to Senior Buyer for the department, dealing directly in negotiations with suppliers and solely responsible for the overall stock maintenance of 30+ branches throughout the UK.• I was asked to help the company design, implement and PenTest a new network infrastructure. This involved detailed Administration and support on PC’s and various sub-networks, the introduction and training of a new software system, and the creation of an Ad-Hoc report program.