Tom Hankins Email & Phone Number

I manage a team of Professional Services consultants, collaborating with customers in a number of verticals in order to create the best digital campaigns.

Key accomplishments: Delivered process improvements and standardization through appointment to an internal Advisory Council. Participated in a 12-month Salesforce Accelerate leadership development program.

Key accomplishments: Mentored FutureForce interns and new employees.

Key accomplishments: Partnered with third parties and coached offshore teams.

Developed a QA process from the ground up for a national billing center averaging 1000+ invoices per day, training and supervising a QA team. Monitored contractual compliance of 60+ top value accounts. Coached billing team on trends and policies, reducing error rates and driving profitability. Independently developed and launched an SAP solution for.

Implemented SAP software, defining best practices, creating reporting, improving productivity and accuracy. Accounted for $3M+ in uncommitted inventory. Researched escalations and open orders for billing, customer service, dispatch and field operations teams.

Co-authored nationally presented study, 'Fastenau, P. S., Hankins, W. T., & McGinnis, C. M. (2001). Content Validity of Five Alternate Forms for Six Established Neuropsychological Tests. Archives of Clinical Neuropsychology, 16(8), 824.' Worked through inception, development, administration and other essential stages of a major research study. Monitored.