As an Account Manager, I manage all aspects of client work through the agency including creative development, campaign scheduling, performance reporting, and data management. I have worked with major non-profit organizations such as Moffitt Cancer Center and Dana-Farber Cancer Institute. Responsibilites:•Participates in the annual planning process for assigned clients•Assists with preparation of pro forma and marketing calendar •Regularly measures campaign performance against projections and prepares reports for client•Reviews all preliminary and final pricing and ensures campaign costs remain within budget•Reviews and makes recommendations throughout creative development process to ensure final product aligns with objectives •Helps prepare information for periodic review/strategy meetings with the client and owns completion of all action items following the meetings I attend•Drafts initial strategy document which is submitted to AD for final recommendations•Leads Campaign Kickoff meetings, ensuring all team members have all necessary information to execute campaign according to plan•Reviews performance by segment and creates donor select recommendations by campaign, sending file requests to client or 3rd party data provider and ensuring data files are recieved.•Provides final approval of mail plan (campaign-specific data output that includes counts and codes for mail file)•Leads regular status/update meetings with the clients, with Account Coordinator and Account Director participating •Is primary problem-solver – interacting with client and with internal teams, finding solutions that keep executable projects on track •Cultivates a positive, trusting relationship with the clients by being diligent, responsive and consultative •Reviews and approves pre-bills prior to final invoicing•Follows up with client on past due invoices

As an Account Coordinator I move approved donor marketing projects from strategy stage all the way through to execution – coordinating the information, schedules and creative elements. This may encompass direct mail, digital, broadcast media, and other channels. Worked with major non-profits such as Bible League Internatitional, American Leprosy Missions, and Operation Homefront. Responsibilities:•Manages schedules and tracks jobs according to due dates and client approvals, adhering to agency timeline•Communicates and follows up on due dates with client and among other internal team members (Traffic Manager, Data group, Production Coordinator, Account Manager, Media etc) – using various schedules •Writes job instructions to include specifications for audience, creative, costs, appeal variations, component codes, appeal codes, etc.•Requests resources, information and files from clients according to campaign planning and schedules and as needed in preparation for client meetings.•Proofs copy, art, and production proofs.•Ensures client sample process is in place and followed•Prepares status reports and leads the call on production specific milestones with clients•Reviews spreadsheets of preliminary and final mail appeal file counts to ensure various segments and totals agree with plan and budget.•Provides final approval of “sign-offs” after thorough review for accuracy of donor/prospect info, gift array and all variable fields – aided by sign-off checklist•Checks each component of drop samples•Manages reporting document, ensuring information is up to date for new reports to be pulled. •Responds to all client inquiries in a timely manner and follow up all inquires or issues through to completion•Captures all decisions and actions during meetings and sends a Meeting Recap to all attendees immediately following meetings •Occasional travel to client meetings – in which case, prepare first draft meeting reports for review by Account Manager

Trained and qualified Flight Attendant. Works regional/domestic flights with the safety and security of the passengers as priority and offering exceptional customer service.

Trained to make multiple espresso drinks: hot, iced, and blended. Works on register using customer service skills to help customers order. Counts till at the end of shift. Restocks, organizes, orders product and merchandise as needed. Trains new employees.