• Responsible for scheduling engineers in the South West region, making sure they had all parts and equipment required where needed and that health and safety was being complied with.• Attending quarterly engineers meeting to keep them up to date with company changes and new procedures. Also listening to any complaints they may have and come to a joint solution.• Going with engineers on site visits to gain a better understanding of the problems that occurred on a daily basis and learning how to ensure they were to happen less often.• Ensuring all installation, breakdown and service work was carried out in a cost effective manner and that client requirements were met. • Generate new monthly service visit list and re-run backlog service list. Analysed data to determine initial plan of weekly maintenance. • Allocated service calls to engineers within targeted timescales, ensuring maximum utilisation of labour resources. • Advised clients of planned service dates.• Analysed data from Siclops, Qlikview and AS400 in respect of all site visits.• Liaised with Service Co-ordinators on workload requirements and problem sites to enable additional work to be completed during planned maintenance visits. • Liaise with Service Co-ordinators to ensure all components are available to complete each visit. • Determined actual workload requirements, allocating Engineers to cover, taking into account location, type of work, number of Engineers required and equipment. • Received breakdown requests from the service department, allocating engineers to respond taking into account priority, location and skill factor required. If necessary take decision to reschedule planned service work. • Worked with Contracts Engineers to allocate labour for planned installation work, including controlling installation planning activities. • Once a week between 5pm and 10pm being the duty manager for the whole of Xylem UK. Taking breakdown requests and sending out engineers where needed.

* Responsible for scheduling and booking all Engineers work including emergency calls, ensuring that their time is planned and effectively managed. Book all service work by the due date where ever possible. * Responsible for sending the Engineers their job sheets and service scheduled via email, if not collected from the office, to ensure they are informed of what work they are required to undertake. * Ensuring Engineers call into the office after every job is completed and check that they have informed the customer of any payment requirements and they that have provided all relevant information to the office. * Responsible for ensuring all job sheets, service/maintenance sheets, time sheets, gas safe sheets etc. are passed to the office on a weekly basis and filled in correctly. Chase if required. * Follow up with all clients once work has been completed, to ensure they are happy with the service and feedback any comments to the Managing Director. * Manage and update the Frontline Maintenance system with all relevant information. * Order all parts and uniform, as notified to you and ensure that the relevant logs are kept up to date. * Book and advise staff of due dates for vehicle MOT’s, tax and servicing. * Manage the annual leave spread sheet, ensuring it is kept up to date and leave information is displayed on the notice board. Pass all leave requests to the Managing Director for approval. * Responsible for managing an accurate and effective filing system, keeping all paper based and electronic files in order. * Ensure that the telephones are answered during office hours in a professional and timely manner. * Ensure that all post is opened, dated and distributed and respond to all incoming emails in a professional and timely manner. * Working as part of a team, providing cover in the office, including any other administration duties, as required.

* First point of contact for all Surrey County Council sites answering and logging calls using the systems Intellect and Concept Evolution. * Raising purchase orders for all engineers requiring parts and ensuring that the relevant supplier gets the PO. * Solving clients queries regarding reactive calls and maintenance visits. * Arranging daily updates with the contact manager on all events that have occurred. * Assisting reception and the general helpdesk when required. * Arranging all electrical engineers work, ensuring they are on site and carrying out the correct works as per the client’s request. * Processing of quotes for approval from Surrey County Council. * Updating client portals so that they are kept up to date on all on going jobs. * Daily task of raising all subcontractor jobs, purchase orders and assessing quotes. * Raising all subcontractor maintenance jobs, POs and spread sheets for the thirteen subcontractors monthly, with an average of 50 plus services per subcontractor each month. * Ensuring all subcontractors are up to date with paperwork, including chasing for overdue invoices and job cards. * Scanning and filing of all servicing and reactive job sheets. * Coding up invoices to ensure they have the correct references before sending off to our Manchester office for processing. * Daily updating of maintenance and reactive jobs on Intellect and Concept Evolution totalling to 100 plus a day. * Completing various office based tasks at manager request and for other projects.

* Booking all individuals and groups on the Surrey First Aid courses. * Taking payments and sending confirmation of receipt. * First point of contact for all incoming calls ensuring that customers were dealt with effectively and efficiently. * Answering all customer queries, questions and complaints through an online system and over the phone. * Making sure all paperwork was sent in from the trainers correctly, without mistakes and assigning the trainers equal courses per month. * Obtaining all accurately spelt First Aid and other training course certificates and sent them out within a two week period from the last day of the course. * Occasionally delivering the certificates to the customers by hand to create an improved customer relationship and to make the overall service more personal. * Contacting customers the day before their course to ensure they have received their confirmation and know where they are going. * Successfully learnt how to up sell effectively to ensure customers were booked on to the best course for their needs. * Co-ordinating events such as advertisement stands at business fairs. * Managing a team of 20 trainers scheduling where they went, how many courses they would teach per month and arranged their payment. * Gained an Emergency First Aid at Work certificate and Fire Warden Certificate valid for any working environment.

* Taking service and break down calls for Tana Water UK products and scheduling engineers to attend the site as quickly as possible. * Scheduling planned maintenance of their products for 12 nationwide engineers in excess of 300 units per month, per engineer. * Scheduling installations of new units and assessing the ease and time needed for each machine install. * Inputting all service and install information into In-house system from the engineers’ paperwork, up to 180 sheets per day. * Solving customer and departmental queries about our procedures, products, services and systems. * Arranging pickups after terminations of contracts and misuse of products. * Covered the Sales Order Processing Department when short staffed or they had an increased workload which included creating new contracts and inputting new orders into the In-house system. * Running reports for monthly management meetings highlighting outstanding maintenance and common problems found on installations and breakdowns. During my time at Tana the callout time for breakdowns was reduced from 5 days to just 2 days. I also implicated a new e-filing system making the paperwork a lot more organised and easier to view.

* Supervising tills to maintain a correct level of cash to ensure each general assistant could serve every customer quickly and efficiently guaranteeing customer satisfaction * Training General Assistants on till procedures, customer service and basic product knowledge to help them progress to Supervisor level. * Working on the customer service desk dealing with customer requests, product orders, refunds and complaints in store and over the phone. * Following plans to display stock as ordered by head office. Originally employed as a General Assistant for Hobbycraft and progressed to Supervisor within 3 weeks of the store opening. Awarded employee of the month 4 times.

* Working within the Pro Shop taking calls and arranging tee times allowing play to run smoothly. * Dealing with customer requests and queries in the pro shop and on the course. * Working on the refreshment buggy on the course making sure that all golfers were happy and enjoying their round but also encouraging play to run smoothly and within the correct time limits.