• Conduct user research by creating user flows, sitemap, personas to set the goal of the project• Build a responsive website design and browser extension designs from gray-scale to high-fidelity prototypes and conduct unmoderated user testing• Share the findings from research with a team to discuss and iterate the product• Collaborate with front-end developers to assure their work is matching the design and find alternatives• Test new developer’s updates locally on my laptop in the development environment

• Received Partner of the Quarter Award• Performs opening and closing duties according to established work checklist• Demonstrates great teamwork by cooperating and assisting co-workers• Provides exceptional and authentic services to customers• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process

•Performed opening and closing duties according to established work checklist•Responded to customers complaints by solving the issues quickly andprofessionally

• Check-in guests upon arrival and check out upon departures• Anticipate and address guest’s needs, and resolve complains and problems• Provide excellent customer service and tourism information to guests• Take payments and post accurately to guest accounts• Get incoming calls and take reservations• Inspect the work of the housekeeping staff to ensure that it meets specifications and established standards

Did the internship in Housekeeping department, worked as a supervisor.• Inspected rooms and public areas after they were cleaned by housekeepers to ensure the cleanness for next guests• Did the departures, traces, and checked the guest rooms DND signs, updated on the computer• Answered calls from guests, solved their issues, communicated with front desk agents• Assisted executive manager with opening& closing• Did projects assigned by the executive manager• Controlled inventory, and did the scheduling for housekeepers