• I have successfully developed my knowledge of fraud events in order to deliver a professional service. I gather relevant information to resolve how the customer’s personal details could have been compromised. I empathise with vulnerable customers and provide clear and concise steps to allow them to successfully claim back funds taken in a fraudulent scam.• I am recognised as a subject matter expert and a leading fraud detection officer. I successfully deliver training programmes to the rest of the teams in order to up-skill colleagues and share best practice. • I successfully delivered a testing exercise to block suspicious transactions whilst the MasterCard secure code password is being verified. I owned the exercise from start to end, liaised with the fraud insight team and provided valuable feedback to implement enhanced attributes to the system.• I liaise with external third party companies that have been used fraudulently to assist them to implement controls to stop fraudulent authorisations and information.