Hannah E Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Supports all inbound and outbound activity as first point of contact for subscribers, prospects and other resources as required (i.e. phone, email, and written communication) to ensure subscriber activation is completed, and subscriber issues/inquiries are resolved in a timely manner;Conducts outbound calls for subscriber growth, cost recovery and development;Supports subscriber retention and cost recovery efforts through documentation, collection, and other customer service activities;Provides support for data integrity initiatives through reporting and validation of subscriber data;Maintains and updates reports as requested or required for analysis for subscriber activity;Assists in development of presentation materials;Provides administrative support for Industry Support Services team;Liaises with other internal departments (i.e. Finance, Implementation Services) as required;Ensures ongoing understanding of current and emerging technologies and services provided by GS1 Canada;Collaborates as an Industry Support Services resource on Special Projects (i.e. UAT testing);Reviews, updates and maintains Standard Operating Procedures (SOPs) and best practices;Ensures timely completion of deliverables through milestone setting;Develops recommendations on the most efficient approach to routine daily activities;Performs various other duties as delegated or assigned.

Buea, Cameroon

• Promoted benefits of opening chequing and saving accounts with the financial institution to prospective clients • Provided thorough, efficient, and accurate account updates on computer files for each customer account handled• Demonstrated effective client follow-up with respect to their accounts• Counsel delinquent account debtors and assisted in finding funds to meet debt obligations• Respected and abided to the Laws/policies of COBAC which regulates the financial institutions• Trained new employees on key processes and procedures• Provided feedback to management concerning possible problems or areas of improvement• Handled complaints from the various departments, evaluated needs, validated access to services and determined what type of action was needed in collaboration with the appropriate decision makers and according to client’s condition• Participated in various seminars/meetings to update database and improved the structure of services• Also took part in developing and maintaining a quality service program for all aspects of branch expansion• Ensured proper follow-up was made to resolve the customers problems• Developed and maintained a quality service program for all aspects of branch expansion• Performed other duties as assigned by management

Bachelor'S Degree, Economics And Management

Diploma, Computerized Accounting

Accounting And Finance

currently enrolled for CPA Core courses