Hannah Goebel Email & Phone Number

Capitol Heights, Md, Us

Re-entered job market in July.

St Louis, Missouri, United States

Senior member of enterprise IT Change Management team supporting on-premises application environments and cloud services including Azure, AWS, and Salesforce. Served as technical writer and policy / process liaison to other IT teams. Developed and oversaw quarterly change review process. Responsible for maintaining internal SharePoint site and all content. Created numerous dashboards and ad-hoc reports in ServiceNow. Designed multiple UI and workflow improvements for Centene’s Change Management solution. Performed UAT for planned ServiceNow upgrades. Facilitated CAB meetings and processed change requests.• Created and maintained Change Management knowledge base in ServiceNow. Migrated all user-facing content and help articles into knowledge base. Wrote and edited 28 Change / Release Management articles.• Rewrote and published Centene’s Change Management process document for enterprise-wide ServiceNow replatforming initiative. Included comprehensive, audit-ready policy statements and workflow definitions.• Brought in to rewrite Centene’s IT Release Management process document.• Instituted a quarterly change review process to evaluate change quality, capture key metrics, and track results over time. Assembled results and presented findings to IT teams and leadership. Process has driven measurable improvements in quality and compliance.• Designed and wrote requirements for an automated workflow process to capture after-hours approval for change extensions. Replacement of existing manual process reduced administrative overhead while adding a mechanism to track compliance.

Tampa, Florida, United States

Part of enterprise Change Management team. Maintained all Change Management documentation. Coordinated major monthly releases with IT Release Management. Facilitated CAB meetings and processed change requests.• Wrote requirements and user documentation for IT teams to support the successful migration of WellCare’s Change Management process to Centene’s ServiceNow platform.• Rewrote WellCare’s Change Management policy and process documentation to remove redundancies, add clarity, and communicate requirements in more accessible language.

Brookfield, Wisconsin, United States

Enterprise Change Management process owner. Created and maintained Change Management process documentation. Prepared for and participated in external audits. Facilitated CAB meetings and processed change requests.• Created written documentation for UAM’s Change Management process to standardize requirements.• Designed and tested regular, iterative improvements to Change Management process and workflow.

Silver Spring, Maryland, United States

Provided technical support for hosted claims system during and after initial implementation. Served as a customer liaison with hosting company. Oversaw APS Healthcare's Change Management process starting in 2009. Certified in ITIL 3 Foundation.