As an analyst at AFNI Philippines, I evaluate customer service quality and provide feedback to agents on how to improve their performance and customer satisfaction. I have been working in this role since April 2022, after two years of experience as a call center representative at the same company.I have a Bachelor of Business Administration degree in Human Resources Management/Personnel Administration from Colegio de San Lorenzo, where I graduated in April 2019. I have developed strong analytical, communication, and interpersonal skills, as well as a deep knowledge of customer service best practices, regulatory compliance, and cross-selling techniques. I am passionate about delivering fast, friendly, and knowledgeable service to customers, and enabling agents to achieve their goals and grow their skills. I am also reliable, hard-working, and eager to learn new products and services.