Hannah K. Email & Phone Number

Leading strategic growth planning, product design development, and stakeholder collaboration to enhance the healthcare experience. By utilizing data-driven insights, I drive continuous programmatic improvements and operational optimizations across various functions to ensure efficient end-to-end benefit delivery with impacts felt throughout the organization.

Led initiatives to drive excellence in health plan benefit delivery through performance management and alignment of stakeholders. By optimizing workflows and monitoring service levels, I significantly improved the member experience, increased operational efficiency for optimal scalability and reduced business expenditures.

Monitored operational excellence of our key external partners through a high-standard of service implementation and delivery. Ensured consistent member experience and regulatory compliance. Fostered excellent business relationships internally and externally. Implemented standard operating procedures for optimal cross-functional workflows.

Set overall vision and provided team leadership for resource specialists including Dana-Farber satellite locations. Identified key process and improvement opportunities and increased patient reach across the Institute.

Maintained patient case load while completing operational projects and work stream improvements. Increased number of outside business partnerships improving patients' access to resources.

Provided need-based assistance including affordable short-term accommodations, transportation and grant funding to patients battling cancer and their families.

Bachelor'S Degree, Humans

Sociology

Education record