Reporting to the Head of Delivery. I lead and managed the delivery of multiple complex projects, ensuring delivery on-time, within budget, and to a high standard. Managed resource allocation and work allocation across XPON globally by the use of variety of tools including JIRA and Activity Timeline and a live skills matrix. Created and maintained project plans, budgets, and resource allocation schedules. Carried out capacity reporting Budget Vs Actual reports, time sheet tracking and bi… Show more Reporting to the Head of Delivery. I lead and managed the delivery of multiple complex projects, ensuring delivery on-time, within budget, and to a high standard. Managed resource allocation and work allocation across XPON globally by the use of variety of tools including JIRA and Activity Timeline and a live skills matrix. Created and maintained project plans, budgets, and resource allocation schedules. Carried out capacity reporting Budget Vs Actual reports, time sheet tracking and bi weekly and monthly MI reports to the CEO. Subject matter expert on JIRA and Activity Timeline responsible for implementing training sessions globally on best practice. Data manipulation using VLOOKUPs, CountIFs, Pivot tables and graph creating.I created the process documents for the global team on Confluence.Received and acted upon client feedback both positive and negative. Briefing clients weekly on project progress. Collaborating with cross-functional teams to ensure projects are properly resourced and that timelines are being met. Providing regular status updates and reports to stakeholders. Facilitating team meetings and client meetings, ensuring that all stakeholders are well-informed and engaged in the project. Collaborating on MIRO.Coaching and mentoring Delivery Support Officer based in Vietnam. Coaching and developing her skills to grow into a Delivery Manager role. Initiated the role of UK mental health champion. Led the UK social committee reporting to the Chief People Officer in Australia. Show less

XPON (ASX:XPN) is a Marketing and Cloud Technology business that helps customers better leverage their First Party data to unlock exponential growth.

Provided operational support to the client facing Investment team. Planning tasks in a weekly planner. Tracking timescales on tasks and reporting to the investment team on a weekly basis. Ensuring timescales and deadlines were met. Using a variety of software including a bespoke financial system,Excel, PowerPoint and Word. I drafted a procedures manual for the business to follow and created a project plan on Mi-crosoft teams, allocating tasks to team members which I monitored and… Show more Provided operational support to the client facing Investment team. Planning tasks in a weekly planner. Tracking timescales on tasks and reporting to the investment team on a weekly basis. Ensuring timescales and deadlines were met. Using a variety of software including a bespoke financial system,Excel, PowerPoint and Word. I drafted a procedures manual for the business to follow and created a project plan on Mi-crosoft teams, allocating tasks to team members which I monitored and managed weekly. I developed an Excel tracker, with conditional formatting to manage complex client activity. I maintained regular meetings with investment managers to review client cases and internal ac-tions. I also created a monthly MI report in PowerPoint using graphs linked to Excel pivot tables and linked to data from my tracker for issue to the Investment team and Director.I liaised on a day-to-day basis with stakeholders including clients, Investment Managers, Fi-nancial Advisors solicitors, insurance brokers. Show less

Implementing the delivery of the MFPN network rollout to Partners and Directors. Delivering pre agreed targets for sign up and contacts and monitoring progress.I created a weekly MI report in a PowerPoint presentation for issue to the MFPN Senior Stake-holders, tracking the number of sign-ups. I briefed Partners and Directors via Skype to explain their options. I utilised SharePoint to record data received on the helpdesk.

In September 2020 I was promoted to Senior Associate, a promotion that recognised a higher level of knowledge and experience of my role and departmental procedures.Project support within the audit service line working with a flagship client audit team. Sup-porting managers with the delivery of project support. Working towards half year deadlines and year end deadlinesSupporting 15 auditors, I utilised Braid to book staff for the year ahead, as well as pulling re-ports on request… Show more In September 2020 I was promoted to Senior Associate, a promotion that recognised a higher level of knowledge and experience of my role and departmental procedures.Project support within the audit service line working with a flagship client audit team. Sup-porting managers with the delivery of project support. Working towards half year deadlines and year end deadlinesSupporting 15 auditors, I utilised Braid to book staff for the year ahead, as well as pulling re-ports on request to check hours being billed. I blocked codes, produced billing schedules and created new codes on SWIFT. I owned UK stock counts admin and contacting flagship stores for access. I owned the Supplier Confirmations – a major part of the audit which was a year-round task. I was responsible for drafting minutes for the financial year-end meetings between Deloitte and client Directors. Producing monthly time reports and budget reviews using Braid. Using Excel for pivot tables for resource management.I also supported on smaller audits that needed ad-hoc admin work, this widened my knowledge outside of the large engagement I already had experience on.Owning the client files in EMS including adding and removing of permissions. Training was led by myself on EMS for new members of staff. I was also a Mentor for junior members of staff, focusing on best practice for time-sheeting and helping them with any questions. I dele-gated work to members of the ESC who had capacity to help them grow their knowledge around different engagements. Show less

Supporting a large engagement and it’s managers with the delivery of project support, business development and practice management. Supporting the client file management, including adding and removing of permissions. Organising billing, monthly time reports, budget reviews and perform analysis of project finances.Compliance monitoring in each task I am involved with. Drafting weekly agendas and minute taking.

Classroom teacher of ten 2 year olds. Organizing the classroom, completing monthly reports, adding work into their progress folders for the end of term. Taking daily registers, planning weekly activities. Monthly meetings with parents.

Helping the main teacher with the running of the classroom, creating classroom displays. Every week I had one group of 7, three year olds who I would only speak in English to. Twice a year meetings with parents of the children.

Customer service, I worked across the store on the checkouts, shop-floor, coffee shop and on the Delicatessen. I was cross trained on almost every department. Always providing excellent customer service.