Hannah Macleod Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

- Collaborates with a team of 10 customer service representatives (part of a larger 3000) to maximize over the phone customer service for TD customers- Adheres to TD’s compliance, privacy and banking terms and conditions - Provides solutions and every day banking advice to customers while demonstrating empathy and patience

London, Ontario, Canada

- Provided exceptional customer service, solutions and recommendations resulting in a high score of 80% on TJX’s storewide customer review system- Encouraged associate health and safety and identified safety hazards in-store as a member of the Health and Safety Committee- Obtained a promotion to Cash Office Associate within first two months of employment

Guelph, Ontario, Canada

- Developed and launched a new youth group program resulting in 10 new regular youth attendees- Built a new administrative system resulting in improved overall organization, stronger adherence to safety policies and better access to important forms and documents- Recruited and trained youth leaders on new safety protocols and abuse prevention policies.

Guelph, Ontario, Canada

- Interpreted and transcribed 500+ pages of Canadian prison records used for Indigenous health research and various other projects in the History and Economics Department - Formatted and organized data using Microsoft Excel - Corresponded with Professors and Project Managers to set project goals and targets - Upheld all privacy and confidentiality policies

- Fostered a positive and fun camp atmosphere by providing excellent customer service and creating strong, trusting relationships among campers and parents - Navigated sensitive and emergency situations such as behaviour issues and suspected child abuse with empathy and professionalism- Oversaw all camp administrative records including consent and special.