●Directed customer satisfaction survey program which distributed more than 500k surveys annually for 2,000 locations in over 150 markets across the US and Canada. ●Analyzed customer satisfaction, loyalty, sales, product, and contract data for corporate initiatives, pilot programs, and market management.●Steered revamp of survey program including switching to email & SMS deployment, adaptive and more precise questionnaires, and real-time reporting. ●Managed employee and location… Show more ●Directed customer satisfaction survey program which distributed more than 500k surveys annually for 2,000 locations in over 150 markets across the US and Canada. ●Analyzed customer satisfaction, loyalty, sales, product, and contract data for corporate initiatives, pilot programs, and market management.●Steered revamp of survey program including switching to email & SMS deployment, adaptive and more precise questionnaires, and real-time reporting. ●Managed employee and location incentive programs that account for over $900k in compensation annually.●Processed more than 100 associate requests and questions weekly, including training frontline and management on customer satisfaction best practices and survey methodology. ●Enabled launch of first online reputation program for company including online reviews and ratings, review solicitation, and response-to-review. Show less

Mattress Firm Inc. Account: • Strategically planned broadcast media for more than 140 local MSAs and DMAs across 70 client regions.• Determined media coverage for new markets by maintaining a list of more than 2500 current and future stores.• Report spend and TRPs to the client for approximately 400 local monthly buys by market, media, & flight week. • Developed Excel sheets and formulas to streamline reporting processes and increase accuracy.• Analyzed local competitive… Show more Mattress Firm Inc. Account: • Strategically planned broadcast media for more than 140 local MSAs and DMAs across 70 client regions.• Determined media coverage for new markets by maintaining a list of more than 2500 current and future stores.• Report spend and TRPs to the client for approximately 400 local monthly buys by market, media, & flight week. • Developed Excel sheets and formulas to streamline reporting processes and increase accuracy.• Analyzed local competitive threats based on media spend and local intel.• Evaluated media sponsorships and partnerships and provide recommendation to the client. • Proactively collaborated with Buying, Media Finance, and Brand teams to improve internal processes.• Promoted in 2014 from Intern and then in 2015 from Assistant Media Planner. Show less

• Helped with visual merchandising such as window, point of purchase, and other in store displays. • Sold through personal consultation, informed clients of promotions and new merchandise through cold calls.

• Completed administrative tasks such as: packaged finished products, scanned documents, filed extensions, maintained a client database, and other duties in a fast-paced environment.

• Education Committee—designed and distributed flyers promoting events that were planned by the committee.• Worked in 4 different capacities: Resident Assistant for Temporary Housing, FYRE Programmer, Resident Assistant for Cougar Village, Senior Conference Assistant.