 Answer and direct phone calls, take and deliver messages in a timely manor Receive product deliveries and notify the Purchasing Department of new inventory Order and pick up lunch for weekly meetings, as well as for the Leadership Team when needed Serve as Accounts Receivable, process all customer payments and post to appropriate accounts against open invoices in QuickBooks Post all credit card charges in Quickbooks including procurement reference information and purchased product information Process procurement packets verifying all product and labor charges are correct in ConnectWise Manage, as well as ensure QuickBooks is updated and verify all items being billed are attached to the invoice Create and send invoices for product that is being billed for in the client ticket

 Answered and directed phone calls, took and delivered messages for Owner and recruiting staff Reviewed and responded to email inquiries in a timely manor Managed calendar, scheduled meetings and booked travel accommodations for owner Managed contact list for campaign messaging, added new clients as necessary Provided customer service as first point of contact in a virtual environment

 Answered and directed phone calls to the correct person Preformed inventory and orders office supplies, arranged “Shred it” pickup Ordered home inspections, and tracked to ensure received inspection reports in a timely manner Preform initial review of inspections reports for issues with home that could affect the purchase or refinance Created files for new clients, as well as input client information into computer system for continued follow up Scanned all documents from file into computer archive system once passed the hold period before shredding file Prepared packages of documents to be sent to clients for initial review and signatures, reviewed when received back and then passed to appropriate person for next steps.

 Ensure final documents(Deeds and Trusts) were sent to appropriate lender in order to complete the process of loan through Axia Home Loans Receive all mail for the department, sort to appropriate person, process documents into the system by scanning and then filing until documents needed to be sent out to the lender Worked on more lengthy projects tracking down missing documents, by searching our files, requesting documents from different title companies, as well as contacting many different counties for certified documents such as Deeds of Trust. Respond to high priority email requests for documents missing or needed from other departments

 Maintains quality of company workforce through consistent sourcing, posting job descriptions, screening/interviewing and onboarding new temporary staff Manages advances, performs temporary employee payroll and customer invoicing Performs background and drug screening per the customers request Investigates and resolves customer/employee complaints, including processing L&I paperwork Follows up with customers for outstanding invoices Answers multi line phones, taking new job orders and providing information to customers and employees  Assists with determining new customer bill rates, set up and quotes Ensures Personal Protective Equipment (PPE) distributed, collected and accounted for properly Enforces Laborworks policies, procedures and safety rules within branch to customers andtemporary employees

 Greeted customers as they walked in the door, and helped them to find what they were looking for Assisted sales people with customer questions and finalizing orders by checking stock availability, writing up invoices, processing payments, and processing returns/exchanges as needed Completed all end of day paperwork and cash deposits – ran credit card report, daily transaction report, exception report, counted down the till, and accounted for all money received at the end of the day Kept track of orders that were held-up due to scheduling issues, damages, non-inventory items, and communicated with main distribution center to resolve scheduling discrepancies, customer refusals and exchanges Communicated with and coordinated warehouse delivery scheduling from stores and main distribution center Answered multi line phones, directed calls to appropriate parties, and provided information to customers and other stores as needed Made copies of product information for customers and for inventory request from other stores Received status reports from vendors regarding special orders, updated customer accounts/order database, and filed reports appropriately Organized showroom, updated price tags, and ensured the front desk area was organized and tidy

 Assisted customers with finding the correct purchase for their every day needs Processed purchases and returns ensuring complete customer satisfaction Handled customer complaints and helped to find best solutions to resolve the problem Ensured store cleanliness and stocked as needed throughout the day

 Managed the Microsoft database for tracking all assets, work orders, and trouble tickets worldwide Sent notifications for budget approval to managers for ticket orders to ensure everything was on schedule Made daily updates, name changes and location changes to servers, drive bay, and net devices  Took virtual inventory of servers throughout the MS network, and corrected location, asset and serial numbers on each machine Managed invoices by creating spreadsheets to document status  Corresponded with ticket owners to verify the corrections being made in the iAdmin program - A customer relations management (CRM) Software Took incoming calls and responded to emails regarding questions and issues with tickets as well as updates for specific servers or drive bays to ensure everything was up to date

 Assisted customers with placing orders and handled any customer service issues Verified correct number of prints being made per page Handled in house customer orders and payments Created invoices for customer jobs to go out with the prints for delivery Answered multi-line phone and directed customers to dispatchers  Responsible to create and advise on customer bids Took inventory of supplies and placed orders for office/job materials when needed  Corresponded with customers via fax with needed paper work and information Assisted with print jobs and binding, put together finished orders – got them ready for delivery via couriers, DHL, and FedEx, and tracked them to ensure timely delivery Went through the shipping bills to reconcile accounts with shipping slips to ensure proper billing/payment