Hannah Bader Email & Phone Number

Santa Barbara, CA, US

Chicago, Illinois, United States

• Become the subject matter expert on Invenergy’s construction processes by documenting process and data maps of all construction systems, including ProjectTeam, Primavera, DroneDeploy, Bluebeam, and Windographer..
• Conduct enterprise-wide discovery sessions for potential use cases for workflow automation using Pipefy, Invenergy’s business process automation tool. Prioritize the first sprint of 7 use cases, totaling an annual cost.

Chicago, Illinois, United States

• Re-engineered Invenergy’s internal Third Party Risk Management program to remove operational silos, standardize vendor questionnaires, govern vendor monitoring, and minimize portfolio risk for over 200 global renewable.
• Designed a standardized Cost Breakdown Structure for onshore wind, solar, and energy storage projects to eliminate the 97% variation between financial models. Implemented the Oracle Projects Module to serve as.
• Incorporated Lean Six Sigma, Power BI, and continuous improvement principles and tools into all project work and led all related change management activities, including organization-wide communications and employee.

Chicago, Illinois, United States

• Managed small-to-medium sized customer-facing AI software delivery projects for 3 Fortune 500 companies from initiation through closure, taking full ownership of project planning, resource management, scope, and budget.
• Lead 6 overnight, multi-day software implementation and upgrade efforts, acting as the primary escalation point to mitigate risks and ensure that both internal and external teams remained on schedule.

Chicago, Illinois, United States

• Analyzed customer health metrics for NICE’s largest healthcare account base to identify impediments to success and built Tableau dashboards, SQL queries, and daily reports to help optimize call center operational.
• Increased customer satisfaction scores by 10% through targeted reports and metrics and reduced average handle time and first call resolution rates by 15% through targeted coaching guidelines.

Chicago, IL

• Acted as the subject matter expert for complex data quality issues surrounding the food & restaurant industry and traveled to the Philippines to lead a weeklong hands-on training session with the 65 data entry team.
• Built Alteryx workflows and SQL queries to generate reports on internal data quality to analyze for trends, growth, and areas for improvement, increasing the percentage of records with perfect quality scores from 25%.