Hannah B. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

• Campaigns – ensure the timely delivery of all tasks involved in each marketing plan, utilising all channels and tactics, and where possible cross-promoting our complementary products/offerings.
• Analysis – assess the success of each campaign and highlight any recommendations going forward through data analysis via the CRM, google ads, google analytics, and email and social media analytics.
• Email marketing – produce a mixture of content and product-driven email marketing campaigns.
• Social media – produce content for social media channels, posting in line with the marketing plan and when there is high engagement on relevant topics.
• External promotion – organise both paid and unpaid partnerships to further our visibility and reach, and organise promotional exhibition stands and materials for industry events.
• Materials – be responsible for creating a range of marketing materials to support different departments, including adverts, banners, and brochures.

• Supported my sister in getting her new business off the ground, directing the brand narrative and guiding promotional activity.
• Produces and edits videos using Adobe Premiere Pro/Rush/Instagram, creates graphics using Canva, and writes copy and blog posts for Social Media, the website, and the newsletter.
• Manages the newsletter using Wix (formerly MailerLite) and engages with the Facebook and Instagram community through posts, stories, and reels to boost awareness, and spark customer interest and loyalty.

London, United Kingdom

• Resolves digital issues and examines the CRM platform for our loyalty card and online customers, deciphering each customer’s journey.
• Actively listens, advises, and emphasises in response to large volumes of verbal and written customer feedback ensuring efficiency whilst maintaining quality and excellence to bolster relationships and maintain.
• Liaises with the wider Marketing and Digital departments on editing written copy and digital design content based on feedback and observation, ultimately enhancing the user’s online experience.
• Works together with the Digital Team Lead to analyse and strategise on improving the Digital experience

London, Greater London, United Kingdom

• Project managed the No Chuckin’ our Chicken (NCOC) programme, which saves surplus chicken from our 433 UK and Ireland restaurants, ensuring it gets donated regularly to each of our charity partners
• Liaised and built relationships with our restaurant management teams and resolving charity issues with our donation partner. Ensuring at least 85% of restaurants donated each month
• Attained the highest logging results in a 4-week period of 92%, seeing over 57,000 meals donated
• Boosted efficiency of sourcing and mapping data by condensing 10 Excel files into 1 main document
• Organised and encouraged 8 restaurants to host monthly social breakfast and lunch meet ups for our partner charity beneficiaries to socialise as a group. Supporting them in adjusting and reintegrating back into.
• Wrote, edited, and published monthly articles sharing positive employee and restaurant stories on the work app

Copenhagen Area, Denmark

• Investigated where newly produced generic drugs were established around the world
• Approached pharmacies and wholesalers over the telephone, framing and adapting my questions to gather the desired information

Manchester, United Kingdom

• Co-ordinated, budgeted and hosted over 10 projects, campaigns, and workshops, collaborating with stakeholders to continually promote participation and awareness of the Futures Skills Award
• Managed 25 multimedia student workers, in the delivery of social (WordPress, LinkedIn and Hootsuite for Facebook and Twitter), digital (website, photography, video and graphic design) and print media (newsletters.
• Delivered a 6-week campaign entitled ‘You’ve got a point’, directing and assembling promotional material from the multimedia team to boost student engagement, ultimately seeing a 14% increase on the previous year
• Reduced wasteful promotional products by implementing promotional playing cards both popular with students and re-used on a regular basis, also maintaining a longer lasting brand image

Manchester, United Kingdom

Manchester, United Kingdom

Liverpool, United Kingdom

• Greeting guests
• Checking in and out guests
• Assisting guests with their luggage
• Answering phone calls, making reservations & dealing with queries

Milton Keynes

• Answering phone calls, taking payments, booking classes and quick starts
• Dealing with queries and welcoming members
• Maintaining and representing the Virgin Active brand

Milton Keynes, United Kingdom

• Booking appointments
• Dealing with patient queries
• Working within a multidisciplinary team

Milton Keynes, United Kingdom

• Maintained excellent customer service and representation of the brand
• Hosted corporate and public group team building, tobogganing and ice slide activities on the slope
• Ensured the health and safety of customers when fitting skis, allocating the correct equipment and controlling the slope
• Prepared and served drinks on the bar and cash handling

Milton Keynes, United Kingdom

• Ensuring knowledge of various products including new games and consoles to provide customers with up-to-date and factual information
• Stock control

Master'S Degree, Global Tourism Development, 2:1

Activities and Societies: • Led a group of 15 students, interviewing 6 stakeholders in Danish town, Herning, researching community.

B/A Honours, Tourism Management, 2:1

Activities and Societies: Urban Gardening Society, Surf Society, MMU Futures Skills Award • Co-chair of the MMU Urban Gardening society.

Bachelor'S Degree, Leisure, Tourism & Geography

Btec National Certificate, Travel & Tourism

Btec National Diploma, Media Studies

Gcse