• Designed the organisation's first ever centralised filing system currently being used by 16 country offices across the global.• Successfully managed third-party vendor work, suppliers and contractors across the project.• Designed an intranet for employees to share and search for information about the organisation.• Successfully worked with various stakeholders in defining project requirements and delivery milestones.• Maintained project authority at all stages including project build, delivery, budget tracking and delegation of tasks.• Defined, documented and published all IT policies, procedures and standards for the organisation.• Engaged successfully with stakeholders across 16 countries in the implementation and execution of IT policies.• Technical problem-solving dealing with various proprietary software issues in person and remotely using tools like TeamViewer and Heimdal security.• Implemented company-wide roll-out of Microsoft Intune, Office 365 apps, Windows 10 and conducted training sessions for staff on safety and cyber security.• Experience in administering various cloud technologies like Microsoft Office 365, Admin, SharePoint, end-point security and MS Azure• Managed ticket/service requests whilst meeting or exceeding defined service level expectations for over 270 end users across 16 country offices.

• Analysed data for a multi-million-dollar grant, aimed at identifying over 63,000 untreated children living with HIV in Uganda.• Developed an electronic patient-tracking system to manage mother-to-child transmission which was rolled out in over 2300 health facilities in Uganda.• Engaged successfully with external stakeholder within the Ministry of Health, WHO, CDC and USAID in reducing from 20% to 9% the proportion of patients lost to follow-up • Developed a monitoring and evaluation results framework to track annual KPI's for a $3m grant that ran for 3years.• Built a model to aid the optimisation of multiple existing HIV-testing strategies to guide investment and disinvestment.• Maintained 100% accuracy in posting accounting and data collection results; implemented electronic data collection tools to improve analysis post-collection.• Enhanced data visualisation through the design of interactive and dynamic dashboards.• Recommended evidence-based strategies to internal and external stakeholders to improve patient outcomes.

• Led and supervised the proper collection and accurate of data using tools like Survey CTO, Excel datasheets.• Maintained oversight of all field activities including report writing and assessment of outcomes.• Led on a pilot study on Early HIV diagnosis resulting in a national roll-out of an electronic patient-tracking system.• Designed and developed data collected tools and materials using google sheets/forms and Survey CTO.• Led and conducted on-boarding sessions in data analysis and working smart for new hires at the workplace.

• Performed a variety of IT support tasks to ensure proper maintenance of the IT help desk like anti-virus, software installation, cleaning computers, assembling desktops computers, printers and troubleshoot network issues.• Scheduled and conducted bi-monthly system maintenance of all computers and printers and any other hardware that required servicing• Solved technical problems with various proprietary software issues like trouble shooting Microsoft teams, Excel and Skype.• Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate.• Implemented company-wide roll-out of Microsoft Office 2010-16, Windows 7-10 and conducted training sessions for more than 50 staff on safety and security.