Hannah-Beth Hyde Email & Phone Number

I am a precise and thorough employee with good analytical and decision-making skills.Working in the fast paced Telecommunications industry providing connectivity to the medium to large business sector. I manage a portfolio of accounts billing £1m per annum. My role is to manage every aspect of the customers experience with Virgin Media Business from customer service, through to the management of the existing services with us. Through proactive management and communication with clients, I provide connectivity solutions on a consultative sales basis. I have an extensive knowledge of the technology behind the telecoms industry and Virgin's full portfolio of Telecom services including, telephony, Leased Lines, MPLS connections, SIP Trunking, Ethernet Links and business network solutions/LAN. Achieving prescriptive revenue, growth targets and key objectives as defined by the Business Markets strategy and tactical requirements, whilst building a solid platform (pipeline) for future achievements of targets.Delivering to Key Performance Indicators and ObjectivesGenerating strong relationships with key and or senior people within customer and prospect base, developing a rounded knowledge of the business environment within their scope of the operation and internal relationships and ensuring all activity and behaviour of self is consistent with being a role model for a customer centric culture. Ensuring all Sales Process, reports and management information procedures are maintained and of a high standard.Establishing and managing relationships with customers, peers, and cross functional colleagues, driving improvements in customer satisfaction and profitable revenue growth.Qualifying all opportunities in the pipeline using sales methodologies utilised by the company and utilise to develop an accurate forecast as requested whilst reacting responsively and in a timely manner to customer queries and issues.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 20 others.