Hannah Bortmas Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

-Managed client relationships, from initial inquiry through post-event follow-up, ensuring high levels of satisfaction and repeat business.-Negotiated contracts with clients, optimizing event profitability while maintaining quality service standards.-Coordinated with cross-functional teams, including marketing, catering, and operations, to deliver seamless event experiences.

Pittsburgh, Pennsylvania, United States

-Manages the overall event sales lifecycle of catering events at the location to meet and exceed established annual sales revenue goals-Sell and plan for over $4million in food and beverage sales annually-Builds and maintains relationships with location partner teams to jointly secure and maximize catering opportunities-Working closely with the culinary and operations team to develop menus and staffing bids to satisfy clients and guests while simultaneously maintaining operational feasibility, cost-effectiveness, and event appropriateness for venue facilities-Creating Banquet Event Orders (BEOs) and catering agreements in appropriate system and submitting for client signature in accordance with venue deadlines

Pittsburgh, Pennsylvania, United States

Cranberry, Pennsylvania, United States

• Manage 10-20 employees efficiently to create harmonious team environment• Finalize nightly paperwork and total currency to verify correct drawer totals for the business day• Endorse safe alcohol practices by monitoring guest behavior and serving proper amounts• Showcase company culture focused on “creating extraordinary experiences through hospitality”• Ensure each guests’ restaurant experience is tailored to the specific occasion and celebration• Personalize menu suggestions to taste of individual guest along with appropriate wine pairing

• Market specialty and feature menu items to increase restaurant daily revenue• Maintain sanitary work environment to ensure guest safety and service standard• Perform customer service duties to resolve customer concerns and special needs• Possess the menu knowledge to ensure guests’ satisfaction

Prospect, Pennsylvania

• Communicated and negotiated contracts based on client design requests and preferences• Organized over 15 events with guest count ranging from 50-250 attendees • Finalized event details with clients to ensure event success• Coordinated catering requests and dietary restrictions• Participated hands-on in the setup and tear-down of events • Evaluated events to determine successful aspects and future improvements

Grove City, Pennsylvania

Server • Provided a pleasant experience for restaurant guests• RAMP certified in the safety and sale of alcohol to customers• Implement up-selling sales technique to raise check averages Hostess • Welcomed guests and accommodated any special requests as needed• Possess knowledge of daily food and beverage specials • Set up dining area each morning in a timely manner before customer arrival

Renfrew, Pennsylvania

• Lead shifts of 4-5 individuals ensuring operations are running smoothly• Open and close facility and prepare for business daily• Total drawers at the end of each night ensuring correct cash amounts