Hannah Bratcher Email & Phone Number

AH-64 Training Device • Review engineer drawings for school house and trailer configured trainers and the units that make up the environment• Interpret impact to changes being integrated for new delivery or retrofit upgrade• Apply changes to applicable training manuals impacted by drawings and vendor data• Style and format document layout according to style sheet• Update Table of Contents, List of Figures, and List of Tables, and changed pages using Microsoft Word• Update photos and figures of new components using Visio and Hypersnap• Correct feedback from Quality Reviews• Disposition customer feedback and apply changes as needed• Order prints for full set of books according to CDRL and deliver to trainer kit to be packed up and shipped• Maintain tracking for all DD250 dates coordinated with kit teardown/pack-up dates for timely printing and deliveryMH-139 Training Device• Integrate new training material for the MH-139 devices by following the standard for technical documentation, S1000D 4.1 as well as the Mil Spec 3048B• Create data modules using the SNS outlined by the S1000D• Create ICNs using the MIC based format set by the S1000D and request them to Illustrator• Author supplier manuals provided by Leonardo Helicopters into data modules using the S1000D Manger Pro XE• Authored procedural data modules including removal and installation procedures• Authored descriptive data modules that link to PDFs of the parts identification manuals and repair parts and special tool lists provided by engineering• Author Boeing engineering schematic drawings into data modules for wiring• Correct feedback from Quality Reviews• Collaborate with customer and air vehicle team to get XML into a uniform viewer• Delivered two in peer reviews to the customer in an IETM format, viewable in SDL• Developed and currently maintain detailed tracking for data modules that reach milestones set by CAMVIS

St. Louis City County, Missouri, United States

• Provided 24/7 support to customers• Received 50-100 daily customer calls, responding to emails for customer requests, complaints, and emergencies• Recorded details of customer issues and inquires into a CMMS system, Maximo• Followed up with customers by mailed correspondences• Monitored the progress of jobs being worked on by the district and kept customers updated• Researched and resolved Dig Rite tickets utilizing the CMMS system for the Missouri One Call database• Emergency Dispatched crews to emergency sewer & storm related situations• Ran and monitored reports through Webbi, monitoring the number of Water Backups, Sewer Separation Failures and Over Charged Mains• Corresponded with the district’s third-party claim group, Thomas McGee, for customers affected by extreme sewer & storm conditions• Researched & documented damaged property owned by MSD and processed claims deemed billable for these assets

Bridgeton, Mo.

• Collaborated with subject matter experts to draft content for all company manuals including flight operations, inflight, maintenance, and customer service• Edited and formatted material within company standards• Prepared drafted material for the shared review process• Submitted drafts to the FAA for review and published revisions to Comply365• Ran compliance reports and ensured conformity by deadline• Processed Pilot Record Improvement Act (PRIA) packages for pilots leaving the airlines (Designated Agent Administrator)

St.Louis

I researched prospective funders to support grants for school supplies and operating expenses. I drafted letters of intent and filled out the appropriate applications that were provided online on behalf of the school.

St.Louis, Mo.

During this internship I completed 320 hours of service and was exposed to multiple facets of GoJet Airlines. I was able to aid the Coursework Development Office with the creation and review of training material. I was also exposed to the flight operations side of the company which included training, maintenance control, crew scheduling, dispatch and in-flight. I regularly researched and logged departmental flight delays.