Hannah Bratcher Email & Phone Number

• AH-64 Training Device
• Review engineer drawings for school house and trailer configured trainers and the units that make up the environment
• Interpret impact to changes being integrated for new delivery or retrofit upgrade
• Apply changes to applicable training manuals impacted by drawings and vendor data
• Style and format document layout according to style sheet
• Update Table of Contents, List of Figures, and List of Tables, and changed pages using Microsoft Word

St. Louis City County, Missouri, United States

• Provided 24/7 support to customers
• Received 50-100 daily customer calls, responding to emails for customer requests, complaints, and emergencies
• Recorded details of customer issues and inquires into a CMMS system, Maximo
• Followed up with customers by mailed correspondences
• Monitored the progress of jobs being worked on by the district and kept customers updated
• Researched and resolved Dig Rite tickets utilizing the CMMS system for the Missouri One Call database

Bridgeton, MO.

• Collaborated with subject matter experts to draft content for all company manuals including flight operations, inflight, maintenance, and customer service
• Edited and formatted material within company standards
• Prepared drafted material for the shared review process
• Submitted drafts to the FAA for review and published revisions to Comply365
• Ran compliance reports and ensured conformity by deadline
• Processed Pilot Record Improvement Act (PRIA) packages for pilots leaving the airlines (Designated Agent Administrator)

St.Louis

I researched prospective funders to support grants for school supplies and operating expenses. I drafted letters of intent and filled out the appropriate applications that were provided online on behalf of the school.

St.Louis, MO.

During this internship I completed 320 hours of service and was exposed to multiple facets of GoJet Airlines. I was able to aid the Coursework Development Office with the creation and review of training material. I was also exposed to the flight operations side of the company which included training, maintenance control, crew scheduling, dispatch and.