Hannah Cecena
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Hannah Cecena Email & Phone Number

Customer Experience Manager, Orca Projects at Sound Transit
Location: Seattle, Washington, United States 8 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 100%

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Current company
Role
Customer Experience Manager, Orca Projects
Location
Seattle, Washington, United States
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Who is Hannah Cecena? Overview

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Quick answer

Hannah Cecena is listed as Customer Experience Manager, Orca Projects at Sound Transit, a with 1711 employees, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Hannah Cecena.

Hannah Cecena previously worked as Marketing and Content Strategist at Betterhelp and MBA Marketing Intern at Betterhelp. Hannah Cecena holds Master Of Business Administration - Mba from University Of Washington - Michael G. Foster School Of Business.

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Email format at Sound Transit

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Sound Transit

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Profile bio

About Hannah Cecena

I am passionate about process improvement and increasing visibility of programs and resources which improve the lives of customers and communities. Increasing awareness through marketing campaigns, leading social media content creation and leveraging modern outreach tools to increase engagement are key aspects of my work. Involvement in marketing and communications, in combination with maintaining budgets and organizational accounting functions to provide fiscal recommendations, has informed my project management skills. Positive community impact is one of my greatest motivators and an integral part of my career.

Listed skills include Business Administration, Microsoft Office, Project Development, Economics, and 1 others.

Current workplace

Hannah Cecena's current company

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Sound Transit
Sound Transit
Customer Experience Manager, Orca Projects
Seattle, WA, US
Employees
1711
AeroLeads page
8 roles

Hannah Cecena work experience

A career timeline built from the work history available for this profile.

Customer Experience Manager, Orca Projects

Seattle, Wa, Us

Marketing And Content Strategist

Seattle, Washington, United States

Mba Marketing Intern

Analyzed site data to optimize web content and develop growth strategies to exceed 20% conversion rate• Analyzed over 1K digital content pages and developed SEO strategy to increase SERP ranking by 50%• Executed development of a new product category, producing over 70 optimized articles, driving 156k monthly search impression potential to increase online customer conversion rates

Jun 2024 - Sep 2024

Mba Consultant, Go-To-Market Strategy

Seattle, Washington, United States

Executed market research and competitive benchmarking, identifying strategic opportunities for product development and launch within Microsoft Education's software market.

Jan 2024 - Mar 2024

Communications Lead (Pr, Events, Marcomm)

Santa Rosa, California, United States

• Managed $1.2M budget and led budget separation project for two new divisions based on analysis of spending projections; achieved $185K in cost savings, reducing services and supplies costs by 5%.• Created standard operating procedures for procurement, accounting functions and administrative responsibilities to improve internal efficiencies and retain organizational knowledge; reduced employee training times.• Led development of contracts up to $50K to expand pool of interpretation/translation vendors for events/ad campaigns, improving accessibility for the ~26% Spanish-speaking resident population. Owned market-research, built financial models to determine viability, and led strategic negotiation of contracts.• Implemented new project time tracking system with quarterly usage reporting for communications staff, delivering $809K additional annual revenue for the division. Invented process flow and reporting system, obtained buy-in from cross-functional leadership, and led change management across diverse teams.• Increased Instagram impressions from 3K/month to 52K/month in first eight months of redevelopment. Developed campaigns to increase engagement amongst target audiences and analyzed key trends and KPIs for impressions and growth to increase data-driven decision making for content development and scheduling.

Jul 2021 - Jul 2023

Social Media Consultant

Santa Rosa, California, United States

Drove recognition of economic development initiatives supporting the region’s unique local businesses and events.• Expanded asset library and created over 75 posts for website, Instagram, and Facebook pages to promote local business/entertainment by re-establishing a free advertising platform for local vendors to reach patrons.

Oct 2020 - Jul 2021

Business Development & Strategic Partnerships

Santa Rosa, California, United States

• Leveraged $100K community grant and organized 15 week program of outdoor dining, music, and art; collaborated with over 20 creative vendors, 82 downtown businesses, the City of Santa Rosa, and local non- profits to lead successful project which became a permanent downtown feature.

Jun 2020 - Oct 2020

Marketing Intern

Santa Rosa, Ca

• Co-led marketing campaign for downtown rebranding with limited funding and created Instagram and Facebook pages reaching initial 1,000 follower milestone across two months to increase visibility and engage with patrons.• Analyzed Chamber membership’s one year return on investment using online engagement and referral data to create reports highlighting membership value for prospective members to expand Chamber business partners.

Jul 2019 - Sep 2019
Team & coworkers

Colleagues at Sound Transit

Other employees you can reach at soundtransit.org. View company contacts for 1711 employees →

2 education records

Hannah Cecena education

Managerial Economics, Business/Managerial Economics

B.S. in Managerial Economics - Business Emphasis | Minor in Community and Regional Development | Graduated with High Honors

FAQ

Frequently asked questions about Hannah Cecena

Quick answers generated from the profile data available on this page.

What company does Hannah Cecena work for?

Hannah Cecena works for Sound Transit.

What is Hannah Cecena's role at Sound Transit?

Hannah Cecena is listed as Customer Experience Manager, Orca Projects at Sound Transit.

Where is Hannah Cecena based?

Hannah Cecena is based in Seattle, Washington, United States while working with Sound Transit.

What companies has Hannah Cecena worked for?

Hannah Cecena has worked for Sound Transit, Betterhelp, Microsoft, County Of Sonoma, and City Of Santa Rosa.

Who are Hannah Cecena's colleagues at Sound Transit?

Hannah Cecena's colleagues at Sound Transit include Paul Bennett, Randee Gordon, Damien De Witte, Gary Aviles, and Jim Krause.

How can I contact Hannah Cecena?

You can use AeroLeads to view verified contact signals for Hannah Cecena at Sound Transit, including work email, phone, and LinkedIn data when available.

What schools did Hannah Cecena attend?

Hannah Cecena holds Master Of Business Administration - Mba from University Of Washington - Michael G. Foster School Of Business.

What skills is Hannah Cecena known for?

Hannah Cecena is listed with skills including Business Administration, Microsoft Office, Project Development, Economics, and Customer Service.

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