Hannah Rasmussen Email and Phone Number

• Spearheaded collaboration between the Product and IT teams to refine and advance ServiceNow workflows, significantly improving operational efficiency.• Developed and deployed comprehensive reports and dashboards within ServiceNow, enabling COEs and senior leadership to identify trends and address gaps in workflows• Partnered with key COEs, including Payroll, Benefits, Compensation, and HRBPs, to streamline services and processes, enhancing overall organizational effectiveness.• Directed global initiatives to automate critical HR processes, such as offboarding, I-9 reverifications, and work location changes, resulting in a reduction in manual workload.• Led monthly metrics reviews with senior leadership, offering insightful analysis and actionable recommendations for process improvement• Facilitated trainings on the ServiceNow Platform and best practices for case and workflow management • Authored and revised numerous knowledge articles, fostering a culture of employee self-service and reducing case escalations• Served as a pivotal escalation point for team members, COEs, and leadership, effectively resolving complex issues and maintaining high satisfaction levels.• Managed white glove/executive-level cases that require sensitivity and quick resolution such as re-organizations, confidential personal changes and VP+ inquiries• Played a key role in HR integration projects for new entities and mergers & acquisitions, ensuring seamless transitions and maintaining continuity of HR services.

• Manage the offboarding process for AMS and LATAM• Counseled and participated in the Offboarding Project to automate and streamline the offboarding process • Led the launch of Live Chat in AMS by compiling resources and training team members• Process leave of absence dates and coordinate with LOA Manager to ensure compliance• Answer tier 2 case management questions within designated SLA and act as an escalation point for issues with tier 1 questions• Pull and compile metrics for global leaders on HR cases, survey data and knowledge base article hits • Complete unemployment insurance claims and work with vendor to minimize cost to business from fraudulent claims • Work closely with Benefits, HR Generalists, HRBPs, Payroll, Immigration, Compensation and other COEs on a daily basis to provide the best customer service to our employees and managers• Coordinate with the global team to perform international transfers and get employees set up in new entities with minimal disruption• Support employees through vaccination requirements, accommodations and questions in an ever-evolving pandemic• Assist with our performance lifecycle by answering employee questions and helping managers with our tool• Handled the manual tracking of hundreds of changes during the Workday freeze midst our annual compensation review• Organize and provide payouts for supplemental pay including weekend shift and on-call pay

• Supervised HR Help Desk for AMER Region by answering or triaging employee questions • Answered the HR Help Line and assisted employees over the phone • Clarified HR policies to employees and managers• Managed Onboarding Process for the AMER Region• Processed new I-9s and remediate old I-9s to ensure compliance• Entered and audited all Personal Data and Job Data into HRIS for New Hires• Maintained current employee Personal Data• Scheduled and coordinated Orientation with relevant stakeholders• Presented Orientation to remote hires virtually• Entered various HR Transactions into HRIS including department, salary and reporting changes• Worked to improve and streamline processes and procedures• Created verification of employment letters

• Support the HR Consultants and all of our clients• Assist with employee relations issues (in Spanish if needed)• Run background checks on potential employees• Conduct reference checks on potential employees• Create new hire kits and exit kits and ensure compliance• Create kits for harassment prevention training• Translate a variety of documents to Spanish• Answer client questions via phone and email• Create separation agreements• Create benefits summaries• Conduct various audits• Edit employee handbooks

• Audited and entered new hire packet information into ADP Workforce now• Performed all necessary paperwork for terminations• Sent out COBRA Health Insurance information to terminated employees• Audited I9’s and ran applicants through E-verify• Scanned and uploaded personnel files on to Cornerstone• Assisted with EDD unemployment insurance claims• Assisted with wage garnishments• Sat in on interviews and employee relation conversations

• Designed and edited PowerPoint presentations• Conducted research on 401(k) plans and other benefits• Compiled the research into an informational article• Answered and transferred phone calls professionally• Aided co-workers with day-to-day activities

• Assisted in the planning of staging houses• Organized the design warehouse• Completed setups and teardowns of many houses without supervision• Adapted to new and different tasks• Perfected each design detail in the finished house

• Organized tax exemptions with extreme detail• Answered phones and organized files• Adapted to any job that needed to be completed• Was asked back as an intern the following year