• Collaborate with women’s health experts, provide administrative support, and research literature to develop health services policies in support of patient advocacy, women’s health, and child and family health efforts• Develop reports, reviews, and responses for leadership to enhance communication and support health equity efforts• Monitor the production applications, scheduled jobs, incident management and receiving incidents and requests• Assist in creating Knowledge Base Articles and Standard Operating Procedures to help increase resolution efficiency• Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers

• Coached students through open-ended questions to enhance success and overall university experience for a student• Analyzed a variety of resources to increase success of students in and outside of academic sphere• Acted as member of pop-up coaching team to help with outreach among disengaged students on campus

• Created new campaigns and upkeeped all social media and networking sites for outreach to potential patients• Developed marketing strategies to increase the number of overall patients assigned to providers• Managed the scheduling and maintenance of the Community Center for lactation and parenting classes

• Verified prior billing system entries and analyzed for corrective action to enhance the overall patient experience • Assembled entries in an organized system to allow for easy access and increase patient satisfaction