Porch Flowers is dedicated to bringing romantic and wild designs to life through sculptural floral arrangements. Operating in Los Angeles, CA + Nashville, TN, we specialize in experiential creations for unconventional clients.www.porchflowers.co

-Events | Event production and design for 4 weekly member events for 800 members. Created run of shows, managed vendors and event budgets. Proactively created an environment to exceed building NPS goal. Created copy for building newsletter, event pages and posters. Managed member gifting + brand partnerships. Produced winter holiday market and sourced 15 vendors. Produced building opening party with 500 person VIP guest list and 6 activations. Used Tripleseat to create event contracts + manage billing. - Customer Success | Managed customer success and relationships via Zendesk, JIRA and Salesforce Service Cloud. Managed day to day communication for members via in-person, online and over the phone. Created standard customer service procedures and response templates. Supervised team of Community Associates and was point of contact for escalated issues. Cultivated a strong customer experience and relationship score to exceed the building NPS goal by 12%.-Sales | Managed sale of offices through Salesforce to maintain building occupancy at 90% with an 80% long term commitment. Account management with TCV of $100,000. Worked alongside paid private events team to secure event sales up to $11k. Created partnerships with Women in Film and the New Hollywood, increasing membership by 35%.-Opened WeWork's first media and entertainment building. Created booking SOP and managed podcast bookings. Created events marketing plan to open the building at 80% capacity.

Front of house manager for commercial production company. Duties include building management, event planning, client gifting, scheduling through Daylite, booking, interfacing with VIP clients, talent and managing inventory. Direct assistant to CEO.

I operated as the full-time studio manager, wearing a myriad of hats to prepare and execute large scale floral installs for high-end events with budgets up to $20k. Organization and preparation included the following:-Studio organization and management (filing, cleaning, organizing inventory, creating management systems for inventory and product)-Digital strategist creating copy and re-designing the website (2020)-Project management-Team management and training for teams up to 10-Scheduling and booking (client, team, travel)-Invoicing and accounting using Wave-Correspondence for inquiries and clients (e-mail, phone)- Social media management and content creation - organically increased the number of followers by 33% in one year- Creating copy for social media and e-mail newsletters via MailChimp-Floral design and installation for large budget weddings and events

Packaged, processed and shipped inventory for retail and wholesale.Assisted in brand partnership coordination.Assisted in photoshoot coordination and direction for social media and marketing campaigns.Assisted in creating copy for MailChimp newsletters.Proficient use of project management system Producteev.

Hand-built dinnerware out of clay (plates, mugs, bowls, etc.)Operated the kilnGlazed pieces for fireProcessed and packaged inventory for shipment for wholesale and retail ordersSold inventory at craft fairs & pop-up shops

I taught art to a pro-social life skills group of 6 inmates at the Tennessee Prison for Women through the Magdalene program, a non-profit two year transitional living program for women.