• Creates engaging video and social media content for the Belk College of Business• Analyzes social media metrics• Develops consistent posting schedules • Plans social media campaigns

• Increased attendance threefold from last year to this year• Schedules 8 engaging meetings per semester with PRSSA president• Organizes engaging activities that increase members knowledge of the public relations field• Devises strategies with PRSSA president on ways to increase member attendance through social media and tabling

• Attended meetings bi-weekly with other aspiring PR professionals• Collaborated with other students to learn more about the PR field • Networked with other students within the organization

• Member of Lambda Pi Eta, the official communication studies honorary of the National Communication Association• Awarded membership due to excellent academic achievement

• Creates weekly engaging and informative posts tailoring to current and prospective students at UNC Charlotte• Collaborates with over 10 ambassadors to create content for the UNC Charlotte Admissions Instagram page• Produces high-engagement content, creating a video that gained over 9,000 views

• Guided informative and engaging tours of up to 20 guests through the residence halls on the UNC Charlotte campus• Provided personal assistance and answered inquiries regarding the housing facilities• Interacted with hundreds of guests while assisting with special events, open house, and admissions events

• Collaborated on the development and execution of press releases and pitch sheets• Strategically created social media content weekly for a combined 33,000 followers on Instagram and Facebook • Drafted original blogs that post on the Visit Lake Norman website with over 43,000 page views weekly• Helped increase Instagram follower count by 24.5% for the month of June through engaging posts

• Developed comprehensive social media strategies to increase brand awareness and media viewership • Managed social media accounts by scheduling posts and monitoring engagement • Contributed to a 2,000-follower increase across Page 158's Instagram and Facebook accounts, aiding in their growth strategy• Established and maintained a structured posting schedule throughout the duration of the internship

• Practiced exceptional customer service by assisting customers with mail and package services, including postage calculations, package tracking, and addressing inquiries with professionalism.• Processed mail and packages using automated systems and manual methods, ensuring accurate postage, labeling, and delivery preparation.• Managed cash transactions and operated point-of-sale systems, including handling payments, issuing receipts, and reconciling cash drawers.• Provided information on postal rates, services, and regulations to help customers make informed decisions and select appropriate shipping options.

• Provided exceptional customer service, addressing inquiries, and offering solutions to meet customer needs.• Operated POS systems and handled transactions accurately. • Demonstrated strong communication skills through effective interactions with customers and colleagues.• Worked independently and with a team to achieve store goals and objectives