Hannah Vick Email & Phone Number

Alpharetta, GA, US

As the founder of H Bray Consulting, I connect the dots and build frameworks to ensure internal processes align strategically, directly impacting success, scalability, team morale and client experiences.

New York, NY, US

• Account owner responsible for team success and retention for Fortune 500, Enterprise and Commercial clients for Data, Automation, QA and enablement projects as part of a mission driven company that is 75% neurodiverse
• Managing full client lifecycles from the end of the sales cycle to onboarding through renewal
• Responsible for 3 company-wide annual objectives related to TTV, onboarding & retention that I present quarterly to senior leadership

San Francisco, CA, US

• Global role on the Customer Success team responsible for $20M in ARR out of the $355M in ARR PagerDuty achieved
• Enhanced decision-making for C-Suite with dynamic Salesforce dashboards on pipelineand bookings
• Led a 15 member cross-functional team in standardizing playbooks, enhancing employeedeployment efficiency

New York, NY, US

• Promoted to develop the Customer Experience division
• Responsible for building and presenting the annual strategic plan outlining all areas of the function with the goals of increasing revenue, reducing churn, and standardizing client lifecycles
• Revamped client onboarding process to emphasize value delivery

New York, NY, US

• Project manager for Automation, Data Quality & QA services
• Managed multiple teams totaling 25 employees in a fully remote environment
• Acted as single point of accountability for project life cycles, ensuring completion withinbudget, for 30+ major projects

Bonn, DE

• Promoted from Operational Business Analyst. Managed month end revenue for 7 P&L'sacross 5 locations
• Increased efficiency and saved costs annually by analyzing unstructured data for insightson KPIs
• Standardized operations across departments by developing and implementing improvement plans

Bonn, DE

• Managed 2 P&L's and 1 Administrative Assistant for a $1.5M dollar global account
• Completed all month-end bookkeeping tasks and analyzed data to findtrends/efficiencies

Atlanta Area, GA, US

• Managed sales cycle from prospecting through RFP and onboarding
• Liaison between Account Managers, Sales and clients
• Created a system to monitor client satisfaction with current clients and to engage previous clients

Atlanta, GA, US

• Reconciled billings for Fortune 500 companies totaling over 1 million dollars
• Assisted in account management and growth by upselling current projects maintaining sound client relationships
• Participated in concept development sessions and brainstorms for experiential and cause marketing campaigns
• Executed on-site activations for clients hosting over 100 people

Atlanta, GA, US

• Drafted and reviewed contracts for vendors, corporate clients, sports and media professionals
• Assisted in composing presentations and training 35 coworkers on how to run consumer promotions
• Managed an administrative assistant

Education record

Education record