Hannah Richter Email & Phone Number

United States

Rosemont

St. Charles, Il

Daily interaction with customers to process orders, coordinate shipments, returns, exchanges, and equipment repairs. Our department inspects and approves newly built and refurbished equipment prior to selling. As a team, we work with our production and engineering departments to assess problems, service issues and parts identification. As required by management, in writing, communication is sent to customers and staff regarding ordering requirements, backorders, answers to questions brought to our attention and completed equipment inspections. Daily processing of bid submissions, price quotes, equipment demonstration requests and sample requests, as well as providing outside sales support. Programs extensively worked in are Access, Outlook, Excel, Word, Crystal Reports and EDI. We maintain customer data, order maintenance and inventory reconciliation through Visual Order Management Systems. Electronic and manual files are also maintained in our department.

Carol Stream, Il

Outside sales including calling on current customers and generating new customers, site surveys, taking orders, and assuring order fulfillment. Adjust sales plans, maintain weekly field reports and implemented reviews of these reports. Preparing quotations for rentals and sales. Weekly collection calls and maintain continuing interaction with all customers in my area to handle any issues. • Within 30 days I successfully had 9 customers return to Time Savers for business

Carol Stream, Il

My responsibilities were daily closeout of all orders picked up for the day. Quality checked all invoicing prior to mailing and was responsible for resolving any billing issues for customers and salesmen. Gained approval and issued invoice credits as needed. Completed and signed all job lien waivers. Ensured credit card payments and checks were posted to accounts as needed. Worked closely with Service Manager to assure service billing was correct prior to mailing and manually generated invoices for safety training classes and new and used equipment purchases. • Was instrumental in coordinating price increases for 2013, 2014 and 2015 without interruption or disruption to our customers• Created and maintain up-to-date billing system and customer files• Monitored customer account details and identified and investigated non-payments, delayed payments and other irregularities• Maintained literature files and sent to customers when requested.• Maintained current insurance certificate files and notify customer of expired policies.• Handled routine customer inquiries regarding rental invoices and rental quotations.

Carol Stream, Il

My primary responsibility in this position was taking, entering and filling telephone orders for equipment from customers. Other duties included routing and dispatching delivery vehicles as needed and when the primary dispatcher was out. Data entry to include: special pricing changes, new accounts, inventory changes and order entry. I sent out daily inventory reports to customers and sale people and assisted service department as needed.• Answered 50-100 calls daily• Set up and maintained email communications for customers who prefer to use email. • Accuracy and attention to detail for all orders taken• Organization and priority skills used in dispatch and logistical tactics• Continuous communication with employees and customers• Transitioned company to new computer system-Point of Rental• Assisted in office move in 2009

Streamwood, Il

As the Service Manager, I responded to telephone requests for service on equipment, dispatched road personnel as needed and processed parts and stock orders daily. My responsibilities covered multiple branch locations for the service, rental and dispatch departments. I was trade show coordinator and lead person. I worked closely with owners and all staff to assure best possible service to our customers.• Maintained constant communications with staff and customers• Assisted in dispatch and logistics as needed in rental department• I implemented and maintained daily logs on the quality of the service the customer received• Assisted in running multiple branches - primary branches in Streamwood and Wisconsin • Maintained inventory of parts and supplies

Sugar Grove, Il

My responsibilities included coordinating the duties of 4 office employees and 9 delivery drivers. Conducting daily meetings regarding office and customer needs. Continuous communication with the service manager and the owner to assure all issues were being worked on, resolved and customers informed. Created all delivery and pick up schedules and was responsible for resolving all logistical issues. Answering all telephone lines, placed orders and closed out daily paperwork for invoicing.• Answered 100 + calls daily• Assisted in change over to two computer systems• Recruited, trained and appraised staff• I participated in management meetings to resolve problems • Assigned daily duties and assured completion of all work by all rental department employees• Maintained daily inventory of stock to assure correct availability for customers