Hannah Long Email & Phone Number

• Serves as the primary CalSTRS contact for the employers providing consultative services.
• Responds verbally and in writing to employer inquiries regarding the Teachers’ Retirement Law and other reporting issues.
• Identify technical reporting problems and provide possible solutions. Perform procedural analyses, research and mathematical computations to resolve reporting errors.
• Conduct in-depth research to resolve reporting errors in the Secure Employer Web site (SEW) and START impacting CalSTRS members.
• Review accuracy of contributions and service credited to each member’s accounts.
• Analyze computer generated exceptions of financial and statistical data submitted by employers that have an impact on member contributions and service credit.

West Sacramento, CA

• Division Liaison for Human Resources, External Contractors, Employer Audit Corrective Action Committee, Procurement, Budget Office, Facilities and Technology Services.
• Developed assignment, tracking, and archiving procedures to ensure efficiency and effectiveness in meeting the goals and objectives of the division. Coordinated the development of office filing systems for contracts.
• Assisted in the development and preparation of formal presentations; prepared materials for programs and meetings; provided detailed notes to all attendees post meetings.
• Prepared and analyzed written deliverables, such as reports, publications, and memorandums for accuracy consistent with the Teachers’ Retirement Law and CalSTRS standards and policies.
• Supported the Chief Auditor in Board meeting deadlines including researching, reviewing, and analyzing information and prepared written deliverables to support the Audits and Risk Management Committee’s agenda.
• Assisted leadership with recruitment efforts including preparing position justifications, duty statements, and job announcements; prepared and submitted requests for personnel action, coordinated and scheduled.

West Sacramento, CA

• Edited and processed reports and memos for accurate content and consistency with policies, standards and formats.
• Analyzed and called attention to significant administrative issues or problems and recommended a course of action.
• Maintained program databases and tracking systems in Excel for risk mitigation.
• Tracked and maintained files of attendance/leave balances for Audit Services staff; audited timesheets for managers’ approval.
• Assisted with recruitment efforts including preparation of job announcements; coordinating and scheduling interviews; preparing and distributing interview material; generating letters and basic reports related to.
• Assisted contract manager with contracted external auditor coordination, onboarding and scheduling meetings.

Lincoln, CA

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• Planned, arranged, and managed meetings for clients and partners in financial advisory firm. Provided details of client interaction and actions taken to resolve requests.
• Provided administrative support on financial transactions (mutual fund, annuity, insurance).
• Reviewed, analyzed and processed investment and insurance applications, payments, and contracts to ensure seamless customer experience is achieved.
• Fielded customer questions, complaints, and requests utilizing business and technical knowledge, professionalism, and efficiency to facilitate resolution.
• Served as primary point of contact for investment and insurance vendors.􏰀

Davis, CA

• Took detailed lecture notes for three concurrently enrolled Statistics classes
• Turned in notes within 24 hours of lecture
• Improved time management skills and attention to detail.

Marysville, CA

• Mentored and instructed +50 students on math coursework at all college levels􏰀
• On average, students raised test scores by one letter grade compared to previous results􏰀
• Instructed individual or groups of students through targeted mathematical weaknesses and adapted teaching techniques per student to fortify fundamental mathematic theories􏰀
• Coursework included: Pre-Algebra, Algebra, Calculus, Linear Algebra, and Introductory Statistics

Bachelor Of Science (B.S.), Applied Statistics

Activities and Societies: UC Davis Statistics Club

Associate Of Science (A.S.), Mathematics

Activities and Societies: MESA

Education record

Activities and Societies: Spanish Honor Society