Hannah Long Email & Phone Number

• Serves as the primary CalSTRS contact for the employers providing consultative services.• Responds verbally and in writing to employer inquiries regarding the Teachers’ Retirement Law and other reporting issues.• Identify technical reporting problems and provide possible solutions. Perform procedural analyses, research and mathematical computations to resolve reporting errors.• Conduct in-depth research to resolve reporting errors in the Secure Employer Web site (SEW) and START impacting CalSTRS members.• Review accuracy of contributions and service credited to each member’s accounts.• Analyze computer generated exceptions of financial and statistical data submitted by employers that have an impact on member contributions and service credit.• Analyze, correct and maintain membership statistical data to determine future allowance. • Provide technical guidance using knowledge of the Teachers’ Retirement Law, policies, procedures, programs, and regulations. • Review incoming documentation and files from employers; verify that documentation is in compliance with the Teachers’ Retirement Law. Apply appropriate California Education Codes, policies, and procedures to ensure accurate data appends to members’ accounts.

West Sacramento, Ca

• Division Liaison for Human Resources, External Contractors, Employer Audit Corrective Action Committee, Procurement, Budget Office, Facilities and Technology Services.• Developed assignment, tracking, and archiving procedures to ensure efficiency and effectiveness in meeting the goals and objectives of the division. Coordinated the development of office filing systems for contracts, personnel, audit projects, legal appeals and related documents.• Assisted in the development and preparation of formal presentations; prepared materials for programs and meetings; provided detailed notes to all attendees post meetings.• Prepared and analyzed written deliverables, such as reports, publications, and memorandums for accuracy consistent with the Teachers’ Retirement Law and CalSTRS standards and policies.• Supported the Chief Auditor in Board meeting deadlines including researching, reviewing, and analyzing information and prepared written deliverables to support the Audits and Risk Management Committee’s agenda.• Assisted leadership with recruitment efforts including preparing position justifications, duty statements, and job announcements; prepared and submitted requests for personnel action, coordinated and scheduled interviews; prepared and distributed interview material; generated letters and basic reports related to recruitment activity; responded to recruitment inquiries and organized and maintained recruitment files.• Prepared quarterly budget reports and projections related to salaries and general expense. Analyzed, developed, and presented fiscal projections for replacement of IT equipment and other minor equipment and supplies for budgetary projections; made recommendations to management.• Assisted contract manager with the scheduling and coordination of external audits including entrance conferences, periodic status meetings, scheduled appointments with CalSTRS management and staff, exit conferences, and coordinated building and IT system access.

West Sacramento, Ca

• Edited and processed reports and memos for accurate content and consistency with policies, standards and formats. • Analyzed and called attention to significant administrative issues or problems and recommended a course of action.• Maintained program databases and tracking systems in Excel for risk mitigation. • Tracked and maintained files of attendance/leave balances for Audit Services staff; audited timesheets for managers’ approval.• Assisted with recruitment efforts including preparation of job announcements; coordinating and scheduling interviews; preparing and distributing interview material; generating letters and basic reports related to recruitment activity and vacancy rates; responding to recruitment inquiries and organizing and maintaining recruitment files.• Assisted contract manager with contracted external auditor coordination, onboarding and scheduling meetings.• Maintained office supply and submitted requisitions as necessary.• Supported the Chief Auditor in Board meeting deadlines, including, but not limited to, researching, reviewing, and analyzing information and preparing written deliverables to support the Audits and Risk Management Committee’s agenda. • Took on additional responsibilities until a new team member was hired; including coordinating internal training opportunities, managing Audit Services budget, and provided administrative support for contracts with external auditing firms

Lincoln, Ca

􏰀• Planned, arranged, and managed meetings for clients and partners in financial advisory firm. Provided details of client interaction and actions taken to resolve requests.• Provided administrative support on financial transactions (mutual fund, annuity, insurance).• Reviewed, analyzed and processed investment and insurance applications, payments, and contracts to ensure seamless customer experience is achieved.• Fielded customer questions, complaints, and requests utilizing business and technical knowledge, professionalism, and efficiency to facilitate resolution.• Served as primary point of contact for investment and insurance vendors.􏰀• Served as critical team member on new account creation and ensuring client retention. Created and maintained confidential active client files for accuracy and compliance with federal regulations.

Davis, Ca

• Took detailed lecture notes for three concurrently enrolled Statistics classes• Turned in notes within 24 hours of lecture• Improved time management skills and attention to detail.

Marysville, Ca

• Mentored and instructed +50 students on math coursework at all college levels􏰀• On average, students raised test scores by one letter grade compared to previous results􏰀• Instructed individual or groups of students through targeted mathematical weaknesses and adapted teaching techniques per student to fortify fundamental mathematic theories􏰀• Coursework included: Pre-Algebra, Algebra, Calculus, Linear Algebra, and Introductory Statistics

Bachelor Of Science (B.S.), Applied Statistics

Activities and Societies: UC Davis Statistics Club

Associate Of Science (A.S.), Mathematics

Activities and Societies: MESA

Education record

Activities and Societies: Spanish Honor Society