Hannah Turnage Email & Phone Number

Solve and work through people problems with communication and employee engagement strategies through:• Project management• Client management• Content development and management (draft/review presentation decks, print pieces, eCards/campaigns, newsletters, websites, video scripts, and more; HTML coding of eCards and websites)• Facilitation of focus groups, user previews (user-acceptance testing), application "tours"• Research• Tool "handler": Slack, Zoom, Alchemer, vCita,… Show more Solve and work through people problems with communication and employee engagement strategies through:• Project management• Client management• Content development and management (draft/review presentation decks, print pieces, eCards/campaigns, newsletters, websites, video scripts, and more; HTML coding of eCards and websites)• Facilitation of focus groups, user previews (user-acceptance testing), application "tours"• Research• Tool "handler": Slack, Zoom, Alchemer, vCita, CMS systems, eCard distribution systems, Wipster, and more• Occasional Spanish translation Show less

Knoxville, Tennessee

• Created and distribute Benefits communications for 12,000+ Kimberly-Clark employees, currently for a large project transitioning to a new Benefits administrator• Oversaw the complete overhaul and maintenance of mykcbenefits.com (see below to access) by editing over 100 webpages via a Content Management System to improve user experience • Assisted in administering change management, vendor management, planning, and logistics that contribute to the execution of the overall Benefits… Show more • Created and distribute Benefits communications for 12,000+ Kimberly-Clark employees, currently for a large project transitioning to a new Benefits administrator• Oversaw the complete overhaul and maintenance of mykcbenefits.com (see below to access) by editing over 100 webpages via a Content Management System to improve user experience • Assisted in administering change management, vendor management, planning, and logistics that contribute to the execution of the overall Benefits strategy • Coauthored and edited the copy and design of 20+ deliverables for 2017 Annual Enrollment • Developed promotional materials for the 2017 Health Fair for 300 local employees Show less

Knoxville, Tennessee

• Processed enrollments, terminations (including administration of COBRA notices), and changes for existing clients and complete follow-ups and filing for the respective documents• Brainstormed and implemented new ideas to improve enrollment processes• Assisted with Open Enrollment and other audits for various companies• Completed other administrative tasks when needed

Nashville, Tn

(Summers of 2014 and 2015)• Supervised and motivated servers to ensure they stayed on task and cared for the members• • Assisted the manager in many managerial tasks and acted as the manager when necessary

Knoxville, Tn

• Answered calls from healthcare facilities, employees, and patients, and transcribed patient information into a text message• Listened to customer needs and concerns to provide the highest level of service

Nashville, Tn

(Summers 2011-2013)• Cared for members and their needs during their time at the pool• Maintained an enjoyable environment at the pool

Memphis, Tn

• Assisted customers by answering questions and operating the cash drawer• Stocked and maintained the sales floor including arranging displays and taking inventory