Hanna Vesa
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Hanna Vesa Email & Phone Number

Customer Experience | Design | Business transformation at Fortum
Location: Helsinki, Uusimaa, Finland 11 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 100%

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Current company
Fortum
Role
Customer Experience | Design | Business transformation
Location
Helsinki, Uusimaa, Finland
Company size
3843 employees

Who is Hanna Vesa? Overview

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Quick answer

Hanna Vesa is listed as Customer Experience | Design | Business transformation at Fortum, a with 3843 employees, based in Helsinki, Uusimaa, Finland. AeroLeads shows a matched LinkedIn profile for Hanna Vesa.

Hanna Vesa previously worked as CX Manager at Fortum and Lead Service Designer at Fortum. Hanna Vesa holds Master Of Social Sciences, Social Sciences from University Of Helsinki.

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Email format at Fortum

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Fortum

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Profile bio

About Hanna Vesa

My passion is to create both excellent customer experience and to support the organizational change towards customer centricity. I have competence and skills, knowledge and solid experience to contribute to these both. From leading the customer experience management and by that supporting the business performance I have received excellent feedback from the clients and internal customers. My toolkit consists of methods to improve and manage the customer experience and transform the business to become customer centric.Leadership rolesAs a team lead I believe in empowering people and thriving them to reach their full potential. The best results can be accomplished when the right people are in the right roles with strong inner motivation. Well-being and strong inner motivation are the key to excel. In order to build a strong team, manager needs ability to coach the team members individually and as a group.Some 20 years ago I packed my backpack and travelled around the world in 10 months – sparkles in my stomach and curious to meet people from diverse backgrounds and uncover their ways of living. The same way I am tuned to face the customers and their needs and priorities today in the working life.

Listed skills include Product Innovation, Facilitation, Human Resource Development, Team Leadership, and 17 others.

Current workplace

Hanna Vesa's current company

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Fortum
Fortum
Customer Experience | Design | Business transformation
espoo, uusimaa, finland
Website
fortum.com
Employees
3843
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11 roles

Hanna Vesa work experience

A career timeline built from the work history available for this profile.

Cx Manager

Current
Fortum

Helsinki Metropolitan Area

Customer experience management in Heating and Cooling business area. Leading- customer experience vision and strategy work for H&C- voice of customer program - defining, following and acting on CX metrics- and improving organization's customer focus and needed processes and - the work for critical touch point and process improvements.Business owner of Heat Online customer portal.Leading- the vision and strategy work for Heat Online service as part of overall channel strategy, - continuous development work towards the vision by understanding business requirements and customer needs for the service.Leading the continuous improvements work for customer service.

Nov 2023 - Present

Lead Service Designer

Fortum

Finland

Work as Design/ Customer Experience Lead in Heating and Cooling business area. Responsible for leading and implementing CX framework and design/ CX activities. Also shared responsibility for Fortum level CX framework creation. Thought leader of design and CX.

Feb 2022 - Nov 2023

Head Of Design

Fortum

Finland

Managing, leading and coaching the design team of 15 designers, leading the team's vision and strategy work. Also responsible for design awareness building and design maturity improvements within Fortum. Thought leader of design.

Apr 2021 - Feb 2022

Senior Cx Insights Manager

Fortum

Finland

Worked as a Lead service designer in projects. Team lead for design awareness tool concepting and implementation project. The team created Fortum wide tools like e-learning for design thinking and playbook. Responsible for Research Library tool in which all insights work and market knowledge were collected.

Sep 2018 - Mar 2021

Senior Ux Researcher

Fortum

Finland

Responsible for research tools and support within the consumer energy sales business area. Responsible for Research Library tool in which all insights work were collected and shared Fortum wide.

Jun 2017 - Sep 2018

Senior Insight Consultant

Kantar Tns Finland

Espoo, Finland

Dual responsibility role: to support1. the clients’ research activities by insights generation, consulting and competence development2. Kantar TNS Finland’s organizational transition by competence development, training and coaching Most of my experience is in the following fields of business: media, finance, telecom, healthcare, FMCG.

Sep 2012 - Jun 2017

Senior Research Manager

Tns Gallup Oy (Previously Tns Radar Research Consulting Oy)

Espoo, Finland

Sep 2007 - Aug 2012

Research Manager

Tns Radar Research Consulting Oy

Espoo

Jan 2006 - Aug 2007

Research Manager

Mainonnan Psykologinen Konsultointi Maps Oy

Helsinki Area, Finland

Mar 2005 - Oct 2005

Training Consultant

Achieve Global

Espoo, Finland

Sep 2004 - Feb 2005
Team & coworkers

Colleagues at Fortum

Other employees you can reach at fortum.com. View company contacts for 3843 employees →

KZ Karolina Zalewska Karolina Zalewska Colleague at FortumGdańsk, Pomorskie, Poland View → LP Laura Parikka Laura Parikka Colleague at FortumLahti, Päijät-Häme, Finland View → MF Minna Forelius Minna Forelius Colleague at FortumEspoo, Uusimaa, Finland View → AV Annaleena Väkeväinen Annaleena Väkeväinen Colleague at FortumEspoo, Uusimaa, Finland View → ES Elin Sundström Elin Sundström Colleague at FortumStockholm, Stockholm County, Sweden View → DT Dart Tarja Dart Tarja Colleague at FortumFinland View → CZ Catharina Zelow Rødal Catharina Zelow Rødal Colleague at FortumNorway View → KA Kamrul Ahsan Kamrul Ahsan Colleague at FortumTampere, Pirkanmaa, Finland View → GE Galan Egor Galan Egor Colleague at FortumTyumen’, Russia, Russian Federation View → SS Sondre Skauge Løvbakken Sondre Skauge Løvbakken Colleague at FortumGreater Oslo Region, Norway View →
2 education records

Hanna Vesa education

FAQ

Frequently asked questions about Hanna Vesa

Quick answers generated from the profile data available on this page.

What company does Hanna Vesa work for?

Hanna Vesa works for Fortum.

What is Hanna Vesa's role at Fortum?

Hanna Vesa is listed as Customer Experience | Design | Business transformation at Fortum.

Where is Hanna Vesa based?

Hanna Vesa is based in Helsinki, Uusimaa, Finland while working with Fortum.

What companies has Hanna Vesa worked for?

Hanna Vesa has worked for Fortum, Kantar Tns Finland, Tns Gallup Oy (Previously Tns Radar Research Consulting Oy), Tns Radar Research Consulting Oy, and Mainonnan Psykologinen Konsultointi Maps Oy.

Who are Hanna Vesa's colleagues at Fortum?

Hanna Vesa's colleagues at Fortum include Karolina Zalewska, Laura Parikka, Minna Forelius, Annaleena Väkeväinen, and Elin Sundström.

How can I contact Hanna Vesa?

You can use AeroLeads to view verified contact signals for Hanna Vesa at Fortum, including work email, phone, and LinkedIn data when available.

What schools did Hanna Vesa attend?

Hanna Vesa holds Master Of Social Sciences, Social Sciences from University Of Helsinki.

What skills is Hanna Vesa known for?

Hanna Vesa is listed with skills including Product Innovation, Facilitation, Human Resource Development, Team Leadership, Customer Insight, Project Management, Training, and Change Management.

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