I help health and human services organizations create quality and organizational performance worthy of their missions.I am at my best when I'm creating new systems, tackling turnaround scenarios, and/or midwifing organizations from an old way to a new way of doing things to achieve quality and compliance goals. I've applied this across multiple facets of the health and human services continuum over the course of my career, including large systems, new and scaling startups, and public agencies. I'm known as a tenacious problem-solver who can unravel complexity and find the practical pathway through daunting organizational challenges.Too often, quality and compliance is viewed within health and human service organizations as a "have-to-do" — and sometimes even an afterthought. Something they have to squeeze in on top of their "real" strategy work. I help infuse these aspects into their strategy and tactics so that high performance and rock-solid compliance are not only an organic outcome of their operations, but a driver of their strategy and success.I have a passion and a track record of leading complex change efforts. My approach is collaborative, comprehensive, and data-driven. I turn the arcane details of quality performance into powerful tools for organizational excellence and ensure that the wisdom, views, and needs of stakeholders across the system are part of the success. My background in community health and underserved and hard-to-reach populations and my relational focus help ensure that results and equity go hand-in-hand.Specific areas of expertise: health plan accreditation (including Joint Commission, NCQA, CARF, HEDIS, and CAHPS), strategic and tactical planning, analysis and metrics, managed care industry operations, behavioral health, women's health, organizational learning, health communications, consumer experience.