Hans Chen Email & Phone Number

Beijing, China

1. Support Kronos Workforce Central suite, focusing on supporting business requirements definition for system implementation and enhancements. 2. Responsible for managing the design, implementation, and production support of all ongoing enhancements on Kronos Workforce Central suite, associated with related system integration.3. Work closely with the business clients to collect user stories, provide system analysis, document solution design, coordinate tasks for development, monitor implementation progress, facilitate testing, system release, and on-going support.

Beijing, China

1. Responsible for implementing Kronos products in customer environments such as multiple locations and/or departments in hardware/software, multi-vendor or multi-protocol environments.2. Utilize the defined implementation process and industry knowledge to guide customers through the implementation and to meet the established implementation milestones and targeted completion dates.3. Implement and support products that Kronos sells to its customers and work closely with other Kronos team members to complete tasks toward completing system implementations.4. Understand and configure interfacing products, follow practices and procedures in analyzing a variety of business situations, provide knowledge transfer for customers/partners and creating process documentation, diagrams and feature specifications.

Beijing, China

1. Collect feedback from customers and other departments, optimize business processes and procedures to improve customer satisfaction.2. Visit key accounts on regular basis, organize weekly meetings to review open issues.3. Provide customized training to improve customer’s loyalty.4. Manage support team, coach team members to improve their technical ability, help team members to overcome work challenges, and coordinate with other departments to resolve difficult product issues.

Beijing, China

1. Provide Kronos product support to customers, covering business operation issues, new user requirements, system maintenance and performance analysis, etc.2. Debug product defects, build testing environment, replication issue, and submit to engineering team for follow-up3. Visit key accounts on regular basis, organize weekly meetings to review open issues.

Beijing, China

1. Responsible for SAP ECC and CRM system maintenance to ensure its smooth operation.2. Collect business requirements and implement system enhancement to meet business growth need.3. Communicate with overseas end users, provide training and testing for new functions.4. Handle project management work to achieve strategy of department.

Master'S Degree, Integrated Circuit Design

Bachelor'S Degree, Telecommunications Engineering