As TNT became Fedex, my job description and responsiblities slighty altered. Now, I'm member of project teams that are finding a solution to phase out legacy systems and provide the business a proper alternative, if not already in use by Fedex. Our existing servers were migrated to either another location, Cloud-based or replaced by Sharepoint. I always try to combine my knowledge with my network to get best solution possible.

Supporting Service Management in general, Change and Incident Management in specific. I was contact between the business and IT, also in regards to the service providers we have in place since 2015. I will act on repetitive Incidents and will try to get a permanent solution in place.The job gets less technical and is becoming more a supporting role. Not only by advising people, but also deciding what hard- and software can be decommissioned and can be replaced with an already existing… Show more Supporting Service Management in general, Change and Incident Management in specific. I was contact between the business and IT, also in regards to the service providers we have in place since 2015. I will act on repetitive Incidents and will try to get a permanent solution in place.The job gets less technical and is becoming more a supporting role. Not only by advising people, but also deciding what hard- and software can be decommissioned and can be replaced with an already existing solution. Combining the two companies at every possible way is sometimes a solution. Documenting the actions performed in tickets, Changes, Problems etc. is an absolute must! Interacting with colleagues all over the world is sometimes a real challenge. The broad experience and knowledge I have gathered over the years is of great value, for me and the company. Show less

Supporting TNT's IT departments and their employees.

Replacing the Teamlead during the restructuring of the TNT organisation and support the changed role of the OPS manager within TNT. Both roles were divided up into already existing functions.Assist with projects for new Software and troubleshoot existing ones. Supporting the TNT Treasury Frontoffice with their software ( IT/2, Reuters, ING etc) and the upgrades. Worldwide I'm the first person of contact for almost all non-functional issues regarding the mentioned software.Apart from… Show more Replacing the Teamlead during the restructuring of the TNT organisation and support the changed role of the OPS manager within TNT. Both roles were divided up into already existing functions.Assist with projects for new Software and troubleshoot existing ones. Supporting the TNT Treasury Frontoffice with their software ( IT/2, Reuters, ING etc) and the upgrades. Worldwide I'm the first person of contact for almost all non-functional issues regarding the mentioned software.Apart from solving Incidents, implement Changes and fullfilling Requests, I'm also the Queue-manager for the application management team and still member of the CAB for the Hoofddorp location. Show less

Assist with projects for new Software and troubleshoot existing ones. Supporting the TNT Treasury Frontoffice with their software ( IT/2, Reuters, ING etc) and the upgrades. Worldwide I'm the first person of contact for almost all non-functional issues regarding the mentioned software. Apart from solving Incidents, implement Changes and fullfilling Requests, I'm also the Queue-manager for the application management team and still member of the CAB for the Hoofddorp location.

Responsible for entire network, both administrative as educational, and all workspaces. Created custommade applications with Dbase (all versions).